Program Manager, Consumer Engagement

hace 21 horas

Madrid, España MSX INTERNATIONAL A tiempo completo

**Program Manager, Consumer Engagement**

**Madrid o Barcelona.**

**¿Tienes sólida experiência liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar para nuevos desafíos?**

**Este es tu rol en MSX**

MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nível EU, entregables, seguimiento de indicadores de proyecto y reporting de estatus a cliente.

**Como Program Manager realizarás**:

- Revisión de KPIs y SLAs del proyecto.
- Realización del Forecast mensual y control de ingresos/gastos del proyecto.
- Desarrollo e implantación de procesos de mejora continua de atención al cliente.
- Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con cliente.
- Participación en los procesos de selección, principalmente en la entrevista de validación final.
- Organización de los procesos de onboarding y formación de nuevas incorporaciones.
- Motivación y seguimiento de los equipos para mantener su compromiso y desempeño.

LI-MU1

Spain-Madrid

**Te buscamos a ti si**:

- Tienes amplio conocimiento y experiência del sector de atención al cliente.
- Mínimo 3 años de experiência en el sector, liderando Contact Centers de gran escala, con operaciones para distintos mercados.
- Habilidad en el trato con clientes.
- Habilidad para dirigir personas (alrededor de 130 personas; entre ellos, team leaders, formadores, analistas, agentes de atención al cliente.).
- Habilidad para la toma de decisiones.
- Habilidades de comunicación.
- Imprescindible dominio del idioma **inglés (mínimo B2)** y español nativo;

**¿Qué te ofrecemos?**
- Contrato indefinido a jornada completa. 40 horas a la semana, lunes - viernes.
- Formarás parte de un gran equipo de profesionales en una **compañía consolidada internacionalmente.**:

- Adquirirás una **visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.**:

- Salario competitivo.
- MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.
- Plan de retribución flexible (seguros médicos, tarjeta de transporte, tarjeta de comida, formación )
- 23 días laborables según convenio colectivo + 3 días extra.
- ** Plan de formación interna**.
- ** Plan de movilidad nacional e internacional**.

**¿Quiénes somos?**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Vision**

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

**The MSXI Mision**

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

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