Rto Operations Manager On Duty

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**
- We have an ''office-first'' culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.**
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.**
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION**

As a Real Time Operations Manager on Duty (OMOD), you will be the maximum authority in the Control Center during the ongoing shifts, where RTO agents work to ensure smooth operations across Glovo's cities. Your primary responsibility will be to maintain control of operations and manage the team on shift, guiding them through control tasks, incident management, and emergency coordination. Reporting directly to the Control Center Lead, you will play a critical role in maintaining efficiency, productivity, and adherence to processes within the team.

**THE JOURNEY**
- City Performance 24/7
- Demonstrate a sense of urgency and proactive approach in identifying real-time deviations in operational metrics (delivery times and cancellations) through our internal dashboards, ensuring timely resolution.
- Display an excellent understanding of Glovo's business model, strategies, and market trends to drive economic success and growth.
- Plan and execute strategies to achieve operational goals, prioritize tasks effectively, and anticipate future consequences and trends.

**WHAT YOU WILL BRING TO THE RIDE**
- Bachelor's degree or equivalent experience in relevant fields.
- Proven experience in operations management, preferably in a real-time and dynamic environment.
- Strong analytical skills and the ability to use data to drive insights and decision-making.
- Demonstrated business acumen and understanding of how operational decisions impact overall business success.
- Strategic thinking and the ability to plan and execute actions effectively.
- Excellent stakeholder management and influencing skills.
- Proficiency in using dashboards for operational analysis and reporting.
- Exceptional leadership and people management abilities, with a focus on motivation and development.
- Fluent in English, both written and verbal.
- Flexibility to work in shifts and adapt to dynamic operational requirements.

**We believe driven talent deserves**:

- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings
- Cobee discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to thre