Duty Manager

IN ART WE TRUST
Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU
As a Duty Manager it is your duty to supervise all floor activities including assisting visitors and monitoring Junior Duty Managers and floor crew. The Duty Manager plays a key role in the efficient and effective operation of Moco Museum. This position oversees the day-to-day activities of the museum, ensuring the highest standards of visitor experience, crew management, and facility maintenance. The Duty Manager collaborates closely with various departments to coordinate operations and enhance the overall functionality of the museum.

Key Responsibilities
Visitor Experience

• Ensure a high level of customer service and visitor satisfaction by supervising operations, including ticketing, information desks, and visitor services.
• Monitor visitor flow and address any issues or concerns to enhance the visitor experience.

Museum Hosts Management

• Provide leadership, guidance and training to help maintain a positive work environment and uphold service standards.
• Deliver the daily operation brief to allocate duties and responsibilities to the Museum Hosts to ensure smooth operation and adherence to museum policies and procedures.
• Execute the annual performance appraisals of Museum Hosts
• Conduct regular performance evaluations of the Hosts, provide constructive feedback and address any performance issues in collaboration with the General Manager.
• Attend the weekly DM meetings
• Establish monthly meetings with HR for organisational effectiveness, promote a positive work environment, enhance employee satisfaction and enforce HR policies.

Operations Coordination

• Coordinate daily operations, including opening and closing procedures
• Liaise with other museum departments, such as exhibitions, marketing and facilities to ensure seamless coordination of activities and events.
• Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
• Monitors the premises indoor and outdoor cleaning, ensures follow-up and reports on cleanliness.

Back-Office Duties

• Monthly schedule update to ensure optimal operation of the museum
• Company clothing selection, order and distribution
• Weekly meeting with Marketing and Sales to coordinate partnerships, promotions, sales and discounts,
• Elaboration and updates of procedures and processes required to operate Moco Museum, i.e. crew manual, lost & found manual, etc.

Requirements

• At least 4 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business
• Strong leadership skills with a focus on building and motivating teams
• Spanish and English is required, other languages will be a plus.
• Strong organizational and project management skills, with an ability to prioritize tasks and meet deadlines
• Excellent communication and interpersonal skills, with a collaborative approach to problem-solving
• Flexible schedule, including availability on weekends and holidays
• Knowledge of art and design is a plus but not a must
• Degree-level education

What Moco Offers
Beneath our brand's surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Competitive salary
• A high-energy work environment that will keep you on your toes and inspire you to think outside the box.
• A fun social calendar of internal team events
• Exclusive discount on merchandise and admission to enjoy our art with your loved ones
• Support with personal and professional development
• Employee benefit package

HOW WOULD YOU OPERATE WITHIN OUR TEAM?
Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.

About Us
From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.