Senior Technical Writer

**Strength in Trust**:
**The Challenge**:
We're looking for a **Senior Technical Writer** to join our Technical Writing team and help shape how users leverage the OneTrust platform. This team partners closely with Product and Engineering to deliver clear, engaging, and reliable documentation — from knowledge base articles to release materials and additional publications for the OneTrust platform. We're looking for someone organized, detail-oriented, and passionate about turning complex concepts into high-quality, user-friendly content.

**Your Mission**:
As a Senior Technical Writer, you own the full documentation lifecycle for multiple products — from creation to continuous improvement. You ensure all audiences, from product managers to implementation specialists, have access to a single, trusted source of truth.

**You will**:

- Develop and maintain high-quality product documentation — procedural guides, feature overviews, and release materials.
- Collaborate with Product, Implementation, and Engineering SMEs to capture accurate, relevant information.
- Act as an SME for your products, demonstrating a deep understanding of our product space and industry, and best practices in technical communication.
- Lead documentation projects, manage cross-functional initiatives, and communicate progress to key stakeholders.
- Mentor and review the work of junior writers, fostering continuous learning and quality improvement.
- Conduct independent testing of features and functionalities, providing the Product team with user-centered insights and recommendations.
- Anticipate documentation needs, integrate user feedback, and identify opportunities to improve efficiency and impact.
- Follow and contribute to our style guide to maintain a consistent and accessible voice across all content.

**You Are**:
You are an experienced, self-driven Technical Writer who thrives on clarity, collaboration and precision. You anticipate needs, take initiative, and hold yourself accountable for producing outstanding content that enhances both user experience and product understanding.

**Your Experience Includes**:

- Bachelor's degree in English, Technical Writing, Journalism, or a related field.
- 5+ years of experience creating clear, high-impact software documentation through direct product testing and close collaboration with technical teams.
- Exceptional written and verbal communication skills in English — able to distill complex technical concepts into accessible, user-focused content.
- Strong research, planning, and writing abilities, with a track record of independent judgment and accountability for quality deliverables.
- Proven success managing documentation projects, balancing priorities, and driving results in agile environments.
- Skilled with collaboration tools (Confluence, Jira, etc.).
- Familiarity with HTML and CSS.
- Hands-on experience with basic image editing (markup, cropping).

**Extra Awesome**:

- Familiarity with SaaS companies and software development.
- Experience with Paligo, a Component Content Management System (CCMS).
- Familiarity with Salesforce.
- Experience writing release notes and publishing on regular cadences independently.

**Where we Work**:
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

**Benefits**:
**Resources**:
Check out the following to learn more about OneTrust and its people:

- OneTrust Careers on YouTube

**Your Data**:
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview**.**You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

**Our Commitment to You**:
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status