User Support Engineer

hace 13 horas

Madrid, España European Satellite Services Provider A tiempo completo

ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: EGNOS.

The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and integrity within safety-of-life services context such as public transportation.

ESSP recruits a**:USER SUPPORT ENGINEER - (F/M)**

If you have **good communication skills** with a **high level of English**, proficiency in **helpdesk/service desk** and have at least **3 years of experience in user interfaces **preferably in space or aeronautical transport sector, then this position is for you

By joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.

**Your main responsibilities/activities will be**:

- EGNOS Helpdesk activities:

- Users registration management;
- Answer to the questions / trouble Tickets
- Helpdesk documentation and procedures maintenance;
- Contribution to User Support processes and policies maintenance;
- Technical interface and coordination with Front desk for H24 helpdesk services;
- Helpdesk activity monitoring and reporting.
- EGNOS Helpdesk ticketing tool evolution and maintenance:

- Tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows )
- Interface with IT department and external providers for administration, evolutions and upgrades;
- EGNOS reporting:

- Elaboration and publication of monthly performance reports;
- Maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline;
- Contribution to different EGNOS communication plans and publication of customised service performance reporting to users;
- Elaboration of planned SIS outages and planned EGNOS degradations notifications

**PROFILE**:

- Strong communication skills
- Good autonomy and initiative
- Able to synthesize
- Team player spirit
- Experience in user interfaces and reporting
- Experience in helpdesk / service desk services
- Experience in ticketing tools management
- Basic web layout design and administration
- User and customer oriented

**JOB REQUIREMENTS**:

- **Language**: English (C1) - CEFR and Spanish (desirable)
- **Engineering degree or equivalent**:
**Human Resources information**:

- 1st interview is held by **the direct manager** of the position you applied for (technical interview)
- 2nd interview is held by **HR department**

Element of package of remuneration:

- **Variable**: bonuses based on objectives
- **Teleworking**: up to 3 days/week
- **Health insurance, Life Insurance**:

- **Saving plan**:

- **Tickets Restaurant**:

- **Sustainable Mobility Package**: Home/Office travels reimbursement if car sharing or bicycling
- **29 holidays **(for full time year)

**Job Location**: Madrid (Spain)

**Type of Contract**: Full time / Permanent

**ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.**

**Job Types**: Full-time, Permanent

**Experience**:

- User interfaces: 3 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 28850 Torrejón de Ardoz

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