Empleos actuales relacionados con Customer Experience Manager, Senior - Barcelona - Infor
-
Congress & Customer Experience Manager
hace 2 semanas
Barcelona, España Manpower España A tiempo completoCongress & Customer Experience Manager Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. International Role | Swiss Multinational Pharmaceutical Company We are looking for a Congress & Customer Experience Manager to coordinate the execution and flawless delivery of...
-
Congress & Customer Experience Manager
hace 2 semanas
Barcelona, España Manpower España A tiempo completoCongress & Customer Experience Manager ¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado. International Role | Swiss Multinational Pharmaceutical Company We are looking for a Congress & Customer Experience Manager to coordinate the execution and flawless delivery of...
-
Congress & Customer Experience Manager
hace 2 semanas
barcelona, España Manpower España A tiempo completoCongress & Customer Experience Manager International Role | Swiss Multinational Pharmaceutical Company We are looking for a Congress & Customer Experience Manager to coordinate the execution and flawless delivery of international congress experiences , ensuring consistency, quality, and innovation across every touchpoint. In this role, you will work in a...
-
Congress & Customer Experience Manager
hace 2 semanas
Barcelona, España Manpower España A tiempo completoCongress & Customer Experience Manager Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. International Role | Swiss Multinational Pharmaceutical Company We are looking for a Congress & Customer Experience Manager to coordinate the execution and flawless delivery of...
-
Senior Customer Experience
hace 2 semanas
Barcelona, España Ukio A tiempo completoAbout UsWe are one of the most promising startups of 2025 with headquarters in Spain, founded in Barcelona. We have expanded to Madrid, Lisbon, Berlin, Paris, and Milan, and plan to spread across Europe and beyond .Ukio's mission is to empower individuals to live where they want, when they want . We disrupt the traditional residential real estate market by...
-
Senior Customer Experience
hace 2 semanas
Barcelona, España Ukio A tiempo completoA leading real estate startup in Barcelona seeks a Senior Customer Experience professional. Responsible for resolving escalated cases and maintaining brand reputation, the ideal candidate will thrive in dynamic environments and possess strong problem-solving and negotiation skills. With experience in customer service, C1 proficiency in Spanish and English,...
-
Senior Customer Experience
hace 1 semana
Barcelona, España Ukio A tiempo completoA leading real estate startup in Barcelona seeks a Senior Customer Experience professional. Responsible for resolving escalated cases and maintaining brand reputation, the ideal candidate will thrive in dynamic environments and possess strong problem-solving and negotiation skills. With experience in customer service, C1 proficiency in Spanish and English,...
-
Senior Customer Experience
hace 7 días
Barcelona, España Ukio A tiempo completoA leading real estate startup in Barcelona seeks a Senior Customer Experience professional. Responsible for resolving escalated cases and maintaining brand reputation, the ideal candidate will thrive in dynamic environments and possess strong problem-solving and negotiation skills. With experience in customer service, C1 proficiency in Spanish and English,...
-
Senior Customer Success Manager
hace 1 semana
Barcelona, España PHRASE A tiempo completoSenior Customer Success Manager At Phrase, we help open the door to global business by providing the world's most comprehensive localization platform. We're transforming language technology with our AI platform to give people the content they need, in the language they speak. Whether it's for digital products like an app or website, marketing comms, legal...
-
Senior Customer Success Manager
hace 6 días
Barcelona, España cloudpay A tiempo completoCloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage. With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...
Customer Experience Manager, Senior
hace 4 horas
**General information**:
- Country
Spain- City
Barcelona- Department
Software as a Service- Job ID
33535**Description & Requirements**:
Helping to achieve Infor’s vision of**:We succeed only when our customers succeed**. Our CEM, Sr are a point of contact for Infor’s customers to achieve superior outcomes by leveraging our continuously evolving, differentiated solutions. Our products and services, combined with deep industry expertise, lead directly to better agility, deeper business insights, and holistic productivity improvements
**Relationship & Leadership** - The CEM, SR will build & develop multi-level customer relationships to foster partnerships with customers with all levels of the customer organization including C-Level to ensure successful usage and adoption of Infor solutions. They will provide strong leadership for the customer account team including mentoring of internal and external counterparts. They will seek customer reference by creating raving fans.
**Functional**:
- The CEM, SR will have an understanding of their customers industry and business processes, which may include a micro-vertical focus such as Healthcare, Distribution, Discrete & Process Manufacturing. They will provide creative solutions and variations to approach business and related use cases for their customers.
**Application** - The CEM, SR is the Chief Infor Adoption Officer for their respective customers. They help the customer optimize the utilization of their existing and available products, discussing features beyond core functionality and will ensure best practice adoption. The CEM, SR can execute this adoption through 1:1 interaction with the customer, helping the customer engage support and peer group information sharing with other customers. The CEM, SR can also facilitate expertise through Infor Consulting and Managed Services, Infor Education as well as the Infor Partner community.
**A Day in The Life Typically Includes**:
- Lead Infor customer account teams in order to understand and execute against customer's
- business goals and objectives.
- Seek customer sentiment and risks in achieving their stated business goals and develop a success
- plan for improvement.
- Support customer retention including the renewal process
- Lead the customer kickoff and welcome process
- Attend critical implementation stakeholder meetings
- Respond to customer support escalations
- Schedule regular meetings with customers to understand current issues
- Setup Quarterly Business and Annual Partnership Reviews to stay aligned and showing progress
- with customer and their business goals and outcomes
- Review regularly enablement and training plans with their customers
- Review customer usage data and create plans for customer adoption
**What You Will Need**:
- Required Qualifications:
- Bachelor's Degree or equivalent experience
- 7-10 years experience working in a service within the software or high-tech industry
- 5+ years of experience managing critical customer issues with senior management
- 3+ years of experience as a Customer Success Manager or comparable role
- 5-8 years of combined successful experience in the following areas: account management,
- project management or implementation management experience in the software industry with
- executive levels
- Industry knowledge and experience
- Proven effective Problem Solving and Agile methodologies to quickly identify issues and
- determine next step
- Proven experience with data analytics and investigation of data for trends and story to drive
- customer adoption and utilization of product to achieve value realization for the customer
- Proven experience to create organic opportunities for growth and expansion of customer
- Footprint
- Proven ability to communicate ideas effectively to broad internal and external Executive levels
- in the organizations
- Proven strong negotiation and influencing skills
- Excellent written/verbal communication and presentation skills
- Excellent analytical, time management and organizational skills to manage multiple tasks
- simultaneously
- Ability to respond quickly to changing demands and market conditions
- Commitment to teamwork and ability to operate in a matrix management environment
**What Will Put You Ahead?**
Preferred Qualifications:
- Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples
- Small, Medium and Large ERP system implementation experience
- Expertise in business processes and activities in key Infor focused industries
- Advanced economic thinking
- Strategic level influencer
- Experience working with a Maintenance Sales, Premium Support, or Services organization to have a good working knowledge of maintenance and support
**Infor Values**:
We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flouri
