Renew Refurb Configuration Services Engineering

**Company Introduction**

HP was founded in 1939 and is still a leader in the industry with over 80 years of excellence. One of key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit. Services Supply Chain (SSC) plays a pivotal role by delivering over 9 million spare parts annually and repairing 650,000 units worldwide.

**Organization Introduction**

In this position, you will be a part of the SSC Global Services Delivery Solutions & Sustainability Solutions team, whose mission is to develop scalable capabilities and solutions to support the HPWS portfolio. Our primary goal is to maintain global consistency in service transition and delivery, ensuring an exceptional customer experience while upholding financial excellence. We are committed to becoming an industry-leading, sustainable, and socially responsible service provider.

**Job Overview**

As a Renew Product Configuration Services Engineer, you will be responsible for the audit, diagnosis, and refurbishment process of computers from a software perspective (OS, BIOS & Applications). You will play a crucial role in extending the lifespan of pre-owned computer equipment, ensuring that they meet performance requirements before being reintroduced to the market. Your primary focus will be on design of experiments, auditing, and process optimization to restore functionality, defining a standard catalog of customization services and implementing necessary steps to optimize the performance and extend the life cycle of our computers.

**Key Responsibilities**
- Inspection and Diagnostics: Conduct thorough software audit of incoming computers to identify issues and assess new requirements. Perform diagnostics to pinpoint software issues.
- Refurbishment and Upgrades: Modify production process to optimize remanufacturing flow for throughput and quality, and upgrade configuration services to improve overall performance and extend the lifespan of computers. Install and configure operating systems and software.
- Quality Control: Implement rigorous testing procedures to ensure that refurbished computers meet performance benchmarks. Identify and resolve any issues to guarantee customer satisfaction.
- Documentation: Maintain detailed records of refurbishment processes. Document any issues encountered and solutions applied during the refurbishment.
- Collaboration: Work closely with other team members, including technicians, to share expertise and collaborate on complex refurbishment projects. Provide support and guidance as needed.
- Research and Development: Stay updated on the latest technologies and trends in computer hardware and refurbishment techniques. Explore and recommend innovative approaches to improve the efficiency and effectiveness of the refurbishment process.

**Qualifications**
- Bachelor’s degree in computer science, Electrical/Mechanical/Chemical/Manufacturing Engineering, or a related field
- Minimum of 3 years of experience in computer manufacturing, image development, testing or a similar field. Proven track record of successful projects. Familiarity in Modern PC, FMEA, 8D, cosmetic painting processes, Design of Experiment or relevant experiences in PC remanufacturing and testing are a plus.
- Strong knowledge of computer hardware components and troubleshooting techniques.
- Proficiency in hardware and software diagnostics tools.
- Experience with operating systems, including Windows, macOS, and Chrome.

**Skills**
- Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders.
- Meticulous attention to detail to ensure the thorough inspection and accurate refurbishment of computers.
- Ability to work collaboratively in a team environment. Willingness to share knowledge and provide assistance to colleagues.
- Strong problem-solving skills to identify and address issues during the refurbishment process.
- Ability to adapt to evolving technologies and changing sustainability requirements.
- Growth mindset, positive attitude toward challenges.
- Proactive, autonomous, and entrepreneurial leadership.
- Quick learner.

**What we offer**:

- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:

- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part