Renew Certified Pp Solutions Manager

**Company Introduction**

HP was founded in 1939 and is still a leader in the industry with over 80 years of excellence. One of key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit. Services Supply Chain (SSC) plays a pivotal role by delivering over 9 million spare parts annually and repairing 650,000 units worldwide.

**Organization Introduction**

In this position, you will be a part of the SSC Global Services Delivery Solutions & Sustainability Solutions team, whose mission is to develop scalable capabilities and solutions to support the HPWS portfolio. Our primary goal is to maintain global consistency in service transition and delivery, ensuring an exceptional customer experience while upholding financial excellence. We are committed to becoming an industry-leading, sustainable, and socially responsible service provider.

**Job Overview**

As the Renew Certified Partner Program Solutions Manager, you will be responsible for managing end-to-end Services Supply Chain processes within the Certified Partner Program Renew segment. You will serve as the primary liaison between Renew and the broader Supply Chain team, coordinating with various functional Subject Matter Experts (SMEs) to optimize Certified Partner Program flows from order management (OM) to logistics, refurbishment, order-to-cash (OTC), warehousing, systems integrations, planning, and product lifecycle management (PLM).

**Key Responsibilities**
- Take ownership of the Services Supply Chain processes within the Certified Partner Program Renew segment, ensuring seamless operations from start to finish.
- Act as the primary point of contact between the Renew team and other Supply Chain stakeholders, fostering effective communication and collaboration.
- Lead the design phase of Certified Partner Program processes, orchestrating the involvement of necessary SMEs and working closely with Transition Supply Chain roles to facilitate a smooth transition from design to implementation.
- Drive continuous improvement initiatives within the Certified Partner Program Renew segment, identifying opportunities to streamline processes, reduce costs, and enhance customer satisfaction.

**Qualifications**
- Bachelor’s degree in supply chain management, Business Administration, or a related field.
- +5 years of experience in Services Supply Chain, Customer Support, and/or Services Delivery Businesses.
- Proven project management experience and skills, with the ability to lead cross-functional teams and drive results in a dynamic environment.
- MBA, PMP, ITIL, Black Belt Lean Six Sigma certifications are a plus.

**Skills**
- Possess a growth mindset and a positive attitude towards challenges.
- Strong business acumen & Negotiation Skills.
- Analytical mindset with a focus on data-driven decision-making and continuous improvement
- Proactive, autonomous, and entrepreneurial leadership.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Structured mindset and approach.
- Ability to work in complex environments with global stakeholders.
- Quick learner.

**What we offer**:

- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:

- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
- Dedicated lactation room
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

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