Product Owner

**Product Owner - OPERATIONS (OPS)** **(**220001R1**)**

**PRIMARY LOCATION**: SPAIN-CATALONIA-BARCELONA

**OTHER LOCATIONS**: UNITED KINGDOM-SURREY-REDHILL, FRANCE-ILE-DE-FRANCE / 92 - HAUTS-DE-SEINE-CHATILLON

**ORGANIZATION**: AXA Partners - AP Services & Assistance

**CONTRACT TYPE**: Regular

**SHIFT**: Day Job
- SCHEDULE**: Full-time

**DESCRIPTION**

We are looking for our new Product Owner to take charge and arbitrate on functional issues in order to identify new features of the Case Management System, as well as to define target agent processes that meet business needs.

We are constantly transforming the way we work, as well as the products we offer to our customers. To achieve this goal, the Product Owner's role is key to build and own the entire product lifecycle, from ideation to implementation.

Join our team as a Product Owner, based in our Barcelona headquarters. You will participate in the exciting journey through the full lifecycle of the company, supporting between the functional issues of the current release and those of the next release.

**Who are you?**

You know what teamwork is and you like autonomy. You are also a self-motivated and energetic Product Owner who works unsupervised, but you do not mind asking questions if necessary.

You are a natural leader who likes to empower team members, promote innovation and are able to work collaboratively with others and make the most of their skills.

You are an excellent communicator and a great team player.

**What does your day-to-day look like?**
- Identification/collection of functional requirements.
- Aligning with Local Product Owners on common and priority requirements.
- Defining target agent processes in the new global Salesforce Case Management System tool.
- Coordination between the IT teams (business analysts, architects, developers) and business stakeholders on an agile mode.
- Helping writing the backlog user stories.
- Prioritizing the backlog features according to business requirements and the delivery capacity.
- Dependency management with other Global Assets.
- Identifying data dependencies/defining the data flows between assets with GPOs.
- Ensuring the consistency of the agent process throughout the whole asset journey.
- Deliverables production; documenting business decisions/arbitrations: drafting minutes, building presentations, etc.
- Support the Global Product Owner for any specific functional request.
- Prioritize the items based on business value.
- Responsible for creating, analysing products' key performance indicator and taking decisions based on data.
- Bring innovation linked to market trend with benchmarking techniques on competitors.
- Manage the product's budget.
- Manage key stakeholders to collect feedback, engaged in the long term.
- Responsible for security, performance, quality of the product.
- Lead sprint planning and participate to rituals in your squad & beyond if necessary.

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**QUALIFICATIONS**

**Your skills and experience**
- Strong project management abilities in international contexts.
- High level of business acumen and ability to formalize clearly business requirements.
- Resilient and tenacious with a strong propensity to persevere in a moving environment.
- Value oriented always looking at “who should do what” before acting.
- Customer focused.
- Collaborative - capacity to adapt to different ways of working, always aiming at the common goal.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Advanced English.
- Education, Professional Qualifications and Experience.
- At least 7 years’ experience on innovation/digital project management, ideally including experience dealing with contracts and contracts analysis.

**ABOUT AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.- Our mission: Empower people to live a better life.
- Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
- AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
- Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

**WHAT WE OFFER**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and op