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Operations Manager

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**Description**:
**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office as an Operations Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**Key Responsibilities**
- Manages and Refines Operational Procedures to Elevate Service Quality and Maintain Next-Level guest satisfaction.
- Proactively implements Departmental Strategies and Action Plans, creating a ‘FIVE-Star’ guest experience.
- Collaborates with Department Heads to Align Strategies with the Broader Organisational Vision, ensuring Seamless and Visionary Operations.
- Champions ‘FIVE-Styled’ service, ensuring Product and Service Delivery consistently meets FIVE’s Top-Notch Standards.
- Sets Clear Goals and Expectations for Direct Reports, holding them Accountable for Delivering Boundary-Breaking Service.
- Conducts regular Progress Updates and Reviews with Department Heads, ensuring Consistent Adherence to FIVE’s Industry-Leading Standards.
- Collaborates with the Rooms Team to Develop and Execute an Operational Strategy that aligns with FIVE’s Business Objectives, delivering Bold Business and Guest outcomes.
- Serves as a Visible Interface with guests, gathering Feedback on Service Levels and Overall Satisfaction to foster a continuous Cycle of Improvement.
- Integrates guest feedback into Actionable Plans, Enhancing the Guest Journey and reflecting FIVE's unwavering Commitment to Excellence.
- Emphasises Guest Satisfaction during Departmental Meetings, driving continuous Improvement in Service Delivery.
- Delivers First-In-Class Customer Service and Inspires Team Members to uphold the same Level of Excellence.
- Provides comprehensive Operational Updates to the General Manager, showcasing Achievements and Proactively addressing Key Challenges.
- Leads Change Initiatives, ensuring Brand and Regional Business Directives are implemented Seamlessly, and communicates Follow-Up Actions effectively to the Team.
- Communicates Clear, Consistent, and Motivational messages regarding Departmental Goals to ensure Alignment and Success.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

**An Equal Opportunity Employer**

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

**About FIVE Hotels and Resorts**

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

**Requirements**:
**What We’re Looking For**
- A minimum of 3 years of Operations Management Experience in a Luxury Hotel environment in Europe, preferably within a High-Volume setting.
- Excellent communication and interpersonal skills, with Fluency in English and Spanish, leveraging strong verbal and written skills.
- Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.
- Remarkable Time Management and Multi-Tasking skills to deliver a ‘F