Iberia Regional Operations Manager

hace 2 semanas


Barcelona, España Carpe Diem Tours A tiempo completo

Carpe Diem Tours is a **fast-growing startup** specializing in **food, beverage, and history tours**. We are looking for a **Regional Manager** to lead and oversee our operations in **Barcelona, Lisbon, and Madrid**. This is a **fantastic opportunity** to join a company with **plenty of room for growth and professional development**.

We live and breathe our **core values**:

- **INNOVATIVE** - Always striving for new and exciting experiences.
- **DRIVEN** - Passionate about what we do and constantly improving.
- **DILIGENT** - Dedicated to delivering the best customer experiences.
- **TRANSPARENT** - Open and honest communication is key.
- **SOCIABLE** - Building strong relationships with teams and partners.
- **ADAPTABLE** - Thriving in a fast-paced and evolving environment.
- **INDEPENDENT** - Able to take initiative and own responsibilities.

**Key Responsibilities**:
**Operations Management** - Oversee the day-to-day running of tours in **Barcelona, Lisbon, and Madrid**, ensuring seamless execution and high-quality experiences.
- **Partner Relations** - Develop and maintain strong relationships with **restaurants, bars, and local businesses** to enhance our tours.
- **Guide Management** - Recruit, train, and supervise a team of **passionate guides**, fostering a culture of excellence.
- **Scheduling** - Coordinate tour and guide schedules across multiple cities.
- **Quality Control** - Collect feedback, monitor tour quality, and **implement improvements**.
- **Financial Oversight** - Manage budgets efficiently while maintaining high standards.
- **Travel** - The role requires regular travel to:

- **Madrid** - Approximately **once a week or once a fortnight**.
- **Lisbon** - Approximately **once every 2-3 weeks**.

**What We’re Looking For**:

- **Proven experience** in the tourism or hospitality industry, ideally managing **multi-city operations**.
- A strong understanding of the **food, beverage, and cultural scene** in Barcelona, Lisbon, and Madrid.
- Excellent **communication and interpersonal skills** - confident in building relationships with partners and teams.
- Highly **organized and detail-oriented** with the ability to **manage multiple tasks and locations**.
- Proficient in **English and Spanish** (additional languages are a plus).
- A problem-solver with **an independent and proactive approach**.
- Comfortable with **regular travel** to Madrid and Lisbon.

**What We Offer**:

- A role in a **fast-growing startup** with real opportunities for **career development**.
- The chance to work across **multiple cities** in a vibrant and exciting industry.
- **Salary: €2,000 per month. To be reviewed following probation period.**:

- **Performance Bonuses** tied to key performance indicators (**KPIs**) such as:

- Tour growth and operational efficiency
- Customer satisfaction and feedback scores
- Revenue and profitability improvements

**Important Contract Details**:

- **Start Date**: March 17th, 2025.
- **Probationary Period**: 3 months.
- **The contract will be issued from a UK company**.
- The applicant **must have the right to live and work in Spain** without needing a Spanish contract. **Residency or appropriate visa status is required**.

Pay: From 2,000.00€ per month

Application Deadline: 07/03/2025
Expected Start Date: 17/03/2025



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