Digital Technician

Bachelor’s degree or equivalent experience in digital photography, video production, or related field.
- Proficiency with Windows and Mac OS Operating Systems.
- Comfortable interacting with a computer via a command line / terminal.
- Experience with digital photo/video asset and file management and standards, including knowledge of video codecs, bitrates and scripting.
- Intermediate skills in Excel, Word, Power Point, and Outlook.
- Proven ability to work on multiple projects simultaneously under tight deadlines.
- Self-driven and able to easily communicate creative ideas and collaborate in a team environment.
- Ability to learn and master proprietary internal tools.
- Excellent Communication skills (verbal, written and presentation skills).
- Accustomed to the intensity of the studio environment, and deals well with deadline pressure.
- An obsession for delighting customers.
- Self-driven and able to easily communicate creative ideas and collaborate in a team environment.
- Productivity-focused and proven to be a quick problem solver.

Job summary
Amazon Imaging Services builds the world’s best online shopping experience through photography, video, graphic design, and usability design, enabling millions of customers to make more informed purchasing decisions. Amazon Imaging is a large and fast-growing network of teams located throughout the world, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing 10s of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography workflows.

RESPONSIBILITIES
- Verifies color accuracy and performs corrections as needed.
- Manages completed studio asset delivery to post-production team.
- Supports site-specific software and hardware troubleshooting and maintenance to reduce downtime and maximize productivity, escalates to IT where necessary.
- Learn, Maintain and Build Upon a range of internal tools that manage asset flow, error checking and delivery or interface with other Amazon internal tools, and automate manual tasks for the Creative Teams.
- Ensure Imaging standards are maintained. Provide guidance to new and established freelance Digitechs, Photographers, and Video Editors.
- Resolves customer/vendor related problems and quality issues related to digital assets.
- Execute on business metrics such as: image coverage, image quality, and studio throughput, by performing quality assurance, contact resolution, and developing new processes.
- Pilot new processes and initiatives and provide feedback to ensure successful implementation.
- Look for process improvement opportunities to streamline, increase productivity, or reduce defects; optimize through automation; define and implement projects to address those needs.
- Coordinate with software development team to implement continual system innovations.
- Coordinate with photographers, stylists, digital technicians, videographers, and video editors to identify existing process roadblocks and improvement opportunities.
- Utilize appropriate digital asset management techniques to track products between photography and video bays.
- Professional experience as a retoucher, photo assistant, digital technician, video editor/technician in a commercial photography studio.
- Experience with computer programming (Bash Script, Powershell, Python or similar).
- Familiarity with Amazon Web Services.