Director, Global Franchises

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

**About the role**:
We are looking for a Director of Global Franchises to lead, inspire, and drive the strategic vision for our team of Global Account Directors. In this leadership role, you will be at the forefront of driving our franchisee sales strategy for the company, ensuring our franchise customers achieve measurable value, whilst maximizing their customers' long-term success. Your expertise will be critical in fostering strong partnerships, delivering impactful results, and shaping the future of our global franchise network.

Reporting to the Chief Evangelist and Development Officer, you will manage a high-performance sales organization that is responsible for **revenue expansion**, **customer retention**, and the **voice of customer feedback**.

Although our major European hubs are in the Czech Republic, the UK, and the Netherlands, we are open to the person in this position being based in other European locations where we have business entities (France, Germany, Spain).

**Your mission, should you choose to accept it**:

- Define and execute our global franchise strategy in line with our company strategy.
- Determine and drive initiatives to provide best-in-class service delivery for our franchise customers and their customers.
- Proven leadership and people management expertise, demonstrated through successfully leading high-performing global Account Management teams, fostering a positive team culture, and coaching, motivating, and developing talent across international teams.
- Adjust team resources to fully capitalize individual capabilities whilst maximizing teamwork to function as a unified, motivated, and performing team to meet and exceed objectives.
- Guide team to prioritize their workflow and optimize their efforts as they relate to their short, mid, and long-term goals attainment.
- Lead the team in problem-solving, finding the best solution for both the customer and Mews, aligned with the company Mission and Vision, and supervise the implementation of the solution agreed.
- Manage and resolve customer escalations.
- Articulate Voice of Customer feedback on new product initiatives with key stakeholders.
- Work alongside the Chief Evangelist and Development Officer in planning and forecasting workload, resources, and headcount to establish and maintain scalable processes within the customer success organization.
- Assist the Chief Evangelist and Development Officer in creation and management of the department budget as well as compensation plans and bonuses.
- Ensure data is well collected, recorded and all reports needed are available and ready for consumption (analysis, decision making and C-level/board level reporting).

**️You’ll be a great fit if you bring a few of the below with you**:

- Significant experience leading SaaS/B2B/Enterprise customer success and account management functions.
- Strategic, persistent with an entrepreneurial spirit and the desire to be part of a fast-growth start-up environment.
- A customer advocate with experience in negotiation and managing high-profile conversations and escalations effectively.
- Strong people management skills, with a proven track record of leading high-performing global Account Management teams and nurturing a positive team culture.
- Solid leadership skills with understanding on how to coach, motivate and develop teams globally.
- Ability to foster trusted relationships with key stakeholders in your team.
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strength in problem solving, issue-resolution, and ability to work in a deadline-driven work environment.
- Holistic thinker, excellent problem solver, communicator, stakeholder manager, and public speaker.
- Accountable, driven, organized, detail-oriented, adaptive, resourceful, high-impact and passionate individual with a growth mind-set.
- Familiarity with Salesforce and Atlassian.
- You should have proven experience leading large, global sales/account management teams in a hypergrowth environment.

**What’s in it for you?**:
Did you know that Mews was named the Best PMS of 2025 —for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer.