Emea Web Services Manager

OVERALL PURPOSE OF JOB:
The EMEA Web Services Manager is responsible for collecting customers’ needs on webservices, identifying potential cross EMEA webservices which will benefit to HCPs and answer business needs, partnering with IT to develop these services and launching them in close collaboration with local teams.

He will ensure that these services are improving Janssen customer reach and engagement.

MAIN ACTIVITIES/TASKS:

- Drive the roll-out of existing webservices to the local operating companies in collaboration with local digital leads
- Identify the need for new webservices based on customers’ expectations and preferences and in close collaboration with a group of experts in the operating companies and in EMEA functions leading towards the ultimate business requirements (final decision taker)
- Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification
- Defines acceptance criteria and executes User Acceptance Testing (confirms solution developed is according to the acceptance criteria)
- Ensures all developed services responds to our industry specific compliance guidelines
- Successfully develops strong working relationships with key stakeholders in order to maintain communication and manage expectations with regards to services functionality and delivery
- Develops communication/training materials to all stakeholders, prior to release to production
- Communicate to internal stakeholders the webservices functionalities and engage the operating companies and IBVTs community through appropriate change management program.

**Qualifications**:
ESSENTIAL KNOWLEDGE & SKILLS:

- Master degree in a relevant discipline.
- Expert in Web & Multichannel.
- Comprehensive understanding of the critical business questions and drivers of performance.
- Strong communication and presentation skills.
- Strong networking skills with the ability to create and develop collaborative working relationships across different departments and countrie.
- Strong change management experience.
- Excellent written and spoken English. Fluency in additional EMEA languages would be beneficial.
- Ability to work effectively in virtual teams in a highly matrixed environment.

EXPERIENCE:
A minimum of 5-8 years business experience is required in the web field.

SPECIAL REQUIREMENTS
- Extensive experience in webservices ideally in pharma industry.
- Strong background in customer engagement & digital health solutions
- A process person used to operate in environments where complexity is high with the necessary business acumen to establish logical links between processes and business impact
- Able to review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures
- Able to translate business requirements into written specifications and/ or visual aids (e.g. PowerPoint)
- Experience of communicating complex technical/ functional concepts to non-technical audiences.
- Excellent communication skills with the ability to engage and influence stakeholders across our organization both internal and external
- Priorities workload and manage own time to meet agreed targets and deadlines
- Experience of healthcare compliance is a plus (restricted access to content/data)

OTHER FEATURES OF THE JOB:

- Strong communication skills (oral + written)
- Ability to see & frame business impact of technical solutions
- Strong operational execution
- Self-starter, entrepreneur, can do mentality, team-player

JOB LOCATION:
The role is Central Europe based and will involve travel (50%) within the home country and across the EMEA region.

It is anticipated that the role holder will be based in his/her current country of residence as long as easy access to travel/transportation and local hosting is available at a Janssen