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Network Support Engineer
hace 2 semanas
NETWORK SUPPORT ENGINEER
Eurovision Services is seeking Network Support Engineers to become part of the Network
Operations Centre (NOC). She/he will join the Global Operations & Engineering team in our
technology hub in Madrid, Spain.
ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM
The ES Global Operations & Engineering team is the central point of contact for all customers
receiving operational services from Eurovision Services. The team coordinates and manages the
requirements and delivery of operational services for all events, including transmissions and
media services between customers (e.g. media organisations, sport federations and event
organisers). The ES Global Operations & Engineering Team is responsible for delivering high quality
services, achieving ambitious operational objectives, implementing reliable solutions to
provide outstanding value and services for our customers while optimising costs to improve our
bottom line.
Join the fast and exciting world of network appliance support. As Network Support Engineer you
will be working as part of the Network Operations Centre (NOC) of Eurovision Services in Madrid.
In this position you will provide Level 1 and Level 2 exceptional technical support to our global
media network (FiNE). The NOC will be constantly in contact with Eurovision Services central
MCR and other Operations departments.
PRINCIPAL RESPONSIBILITIES OF THIS POSITION
In this role as Network Support Engineer you will:
- Provide outstanding first line technical support (Level 1 and Level 2) of all transmission
services and equipment in our FiNE network
- Be responsible for pre-empting all possible faults and have a plan ready if any of these
faults occur
- Be responsible for logging and tracking incidents and service requests in our ticketing
system and assigning them to the relevant teams
- Escalate and follow up to L3 support either internally or with relevant providers when
needed
- Be responsible for interfacing with fiber suppliers in order to plan and execute fiber
outages and maintenance works affecting our FiNE network
- Manage the communication between end users and ICT supports teams
- Promote process automation
- Participate in the setup of monitoring solutions in order to improve service efficiency
- Produce documentation in English
- Provide exceptional customer service to all customers (internal and external)
- Work during office hours with evenings and weekends on-call on a rotating basis
YOUR SKILLS AND EXPERIENCE
working with relevant technologies.
- Some experience working with LAN and WAN topologies, IP infrastructure knowledge
- Knowledge of advanced troubleshooting methodologies
- Experience with network monitoring solutions
- System administration skills
- Strong problem solving, ability to work under pressure with a high sense of urgency
- Self-management and ability to work independently with limited supervision
- Good communication and interpersonal skills, ability to work effectively with remote teams
- Ability to work flexible hours and on call on a rotating basis covering 24/7 environments
ADDED VALUE
Additional experience in the following areas would be a bonus:
- Experience working collaboratively with geographically distributed and international teams
(our headquarters are located in Switzerland)
- Some experience in working on live sports events in a broadcasting environment
- Knowledge of digital video concepts (container formats, codecs, compression schemes,
tools, best practices, etc.)
- ITIL certification.
Perhaps you are missing some of the listed skills and required experience, but you are selfmotivated
and eager to learn? Then we still want to meet you
ONCE ON BOARD YOU WILL
- Be part of an outstanding multi-cultural and international team of engineers
- Get involved in Tier-1 media projects with impact and visibility
- Occasionally travel to our headquarters in Switzerland for workshops and training
- Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity
EDUCATION
Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar
degree (Master or Bachelor).
BENEFITS AND PERKS
Competitive salary and benefits.
ABOUT EUROVISION SERVICES
Great events don't happen by accident. Event organisers, media organisations and sport
federations need adaptable, end-to-end solutions to produce, distribute and personalise content
for the right audiences, at the right time, in the right format.
We aim to be the first-choice media services provider to customers by providing new, better and
different ways to simply, efficiently and seamlessly access and deliver content and services.
Our service portfolio is designed to offer the agility and ability to enhance and adapt content to
the needs of all digital platforms. But what really sets us apart is that we see the bigger picture.
As an EBU company, we are in a unique position to understand the needs and
