Manager, Ie Student Experience
hace 2 semanas
Overview:
**Student Experience **is a transversal unit with the aim of boosting students’ sense of belonging and enhancing IE University’s student centric culture.
**Responsibilities**:
**Activities**
- Reporting to the Global Head of Student Experience
- Ensuring the SX strategies are aligned with the larger goals and outcomes
- Student Journey Mapping to identify gaps in the Student Experience across all touchpoints
- Interaction with students across the different channels
- Liaise with internal teams such as Commercial, Academic, IT, Administration, Facilities, etc. to ensure that gaps in the student experience - irrespective of where they occur in the journey - are plugged
- Regular communication with internal stakeholders such as experience counterparts and other student-facing teams to identify gaps and opportunities, if any in the student experience
- Raising red flags wherever the process needs correction to ensure the student has a seamless experience within IE
- Collect, track and analyze student feedback and suggest improvements internally based on the insights gathered - help measure metrics to gauge how the student satisfaction is
- Work with the technology teams to ensure a seamless student experience with the technology
Qualifications:
**Requirements & Skills**:
- Bilingual or proficiency, in English and Spanish (written and oral) is required.
- Master’s degree from a top University is desirable.
- Minimum 3-5 years of experience.
- Team player that enjoys working in a collaborative environment.
- International profile and experienced in working with other cultures.
- Empathy and listening skills - Excellent customer service skills with proven ability to develop and maintain strong relationships.
- Collaboration and project management - Problem-solving skills to quickly address concerns, queries and feedback in a constructive and action-oriented manner.
- Speed, flexibility and agility - Ability to work with multiple projects at the same time and under tight deadlines.
- Data management and analytics.
- Excellent written and verbal communication skills.
- Excellent networker abilities to interact with professionals ranging from junior to executive profiles, and from diverse backgrounds.
- Flexibility in schedule.
-
Coordinator - Ie Student Experience
hace 2 semanas
Madrid, España IE University A tiempo completoOverview: **Student Experience **is a transversal unit with the aim of boosting students’ sense of belonging and enhancing IE University’s student centric culture. IE Student Experience is the unit at IE University that transmits the institution’s values and spirit through community engagement and memorable...
-
Coordinator - Ie Student Experience /campus Life
hace 7 días
Madrid, España IE University A tiempo completoOverview: **IE Student Experience Unit** Are you ready to join a dynamic team of professionals who are revolutionizing the way we learn? IE University Student Experience Department is looking for a Coordinator to join its team! **Mission**: **Student Experience **is a transversal unit with the aim of boosting students’ sense of belonging and enhancing IE...
-
Project Manager, Student Journey Design
hace 23 horas
Madrid, España IE University A tiempo completoOverviewAre you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for an Project Manager – Student Journey Design to join its team The Project Manager – Student Journey Design will support Program Experience teams in innovating student experiences by deeply...
-
Project Manager, Student Journey Design
hace 4 días
Madrid, Madrid, España IE University A tiempo completoOverviewAre you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for an Project Manager – Student Journey Design to join its team The Project Manager – Student Journey Design will support Program Experience teams in innovating student experiences by deeply...
-
Advisor, Student Services
hace 1 semana
Madrid, Madrid, España IE University A tiempo completoOverviewAre you interested in joining a dynamic and international team of professionals to transform education? IE University's Student Services is looking for an Advisor to join its team At IE University, the Student Services team helps students settle into life in Spain and feel at home from day one. From visas and housing to healthcare and daily...
-
Advisor, Student Services
hace 6 días
Madrid, Madrid, España IE University A tiempo completoOverview:Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Student Services is looking for an Advisor to join its teamAt IE University, the Student Services team helps students settle into life in Spain and feel at home from day one. From visas and housing to healthcare and daily...
-
Educational Program Coordinator, Ie University
hace 10 horas
Madrid, España IE University A tiempo completoOverview: The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to the School’s programs. This comprises serving as the key interface between students, professors and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; implementing...
-
Associate Director Master in Management, Ie
hace 10 horas
Madrid, España IE University A tiempo completoOverview: Are you interested in joining a dynamic and international team of professionals to transform education? **IE University Business School **is looking for an **Associate Director** to join its team! The main responsibility of the** Associate Director** is to supervise the day-to-day management of the program, participate in the progress and...
-
Madrid, España IE University A tiempo completoOverview: Are you interested in joining a dynamic and international team of professionals to transform education? **IE University Business School**is looking for an** Associate Director Master's in Management, IE Business School** to join its team! The main responsibility of the** Associate Director, MIM** is to supervise the day-to-day management of the...
-
Technician, Medialab
hace 1 semana
Madrid, España IE University A tiempo completoOverview: Are you interested in joining a dynamic and international team of professionals to transform education? **IE Business School** is looking for a **Technician, MediaLab**(temporary)** to join its team! The **IE Media Lab Technician** is responsible for supporting the Media Lab administering an instructional photography, video and audio production...
