Senior Manager, Servicenow IT Applications

Bausch Health is a global company that develops, manufactures, and markets a differentiated product portfolio across multiple high-growth therapeutic areas including Gastroenterology, Generics, Neurology, Ortho Dermatologics, Medical Aesthetics and Dentistry. We are delivering on our commitments as we build an innovative company dedicated to advancing global health. Each day, Bausch Health products are used by over 150 million people around the world.

Our approximately 7,000 employees are united around our mission of improving people’s lives with our health care products.

**Duties and responsibilities**:

- The Technical Lead is responsible for leading/supporting the technical team, providing technical direction, and serving as the **ServiceNow Subject Matter Expert (SME).**
- Implement new capabilities and improve existing functionality within ServiceNow
- Provide overall thought leadership to this platform from operational excellence perspective.
- Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
- Work with business users to identify and refine business requirements and workflows
- Develop systems integrations and process automation
- fully utilizing the platform’s workflow capabilities
- Create reports and dashboards in the ServiceNow platform
- Provide daily supervision and direction to support global staff.

**Requirements and Specific skills**:

- 7+ years of deep ServiceNow development, configuration, and administration experience in a global enterprise environment
- Must have 15 years professional technical experience in the IT industry
- ServiceNow certification(s): System Administration, Application Development, and/or Implementation
- Bachelor’s Degree or equivalent combined education and experience
- Strong Knowledge of the ITSM/ ITIL Framework, ServiceNow Licensing
- Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM etc.
- Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
- Ability to communicate effectively with all levels of staff and management both verbally and in writing. Excellent customer service skills
- Ability to manage network MID servers and technology tools
- Ability to work independently with mínimal supervision as well as part of a team
- Ability to think objectively and creatively, focusing not only on details but accurately comprehending the larger issues and interrelationships
- Ability to follow defined procedures to ensure operational excellence, system resiliency and compliance with security policies

Benefits package includes a Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, 3-weeks paid time off plus 6 days paid sick time (unless a state or city-specific policy applies) to start (pro-rated for new hires), Employee Stock Purchase Plan, tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, 12 paid holidays (including floating holidays), Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses and employee discounts.

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**This position may be available in the following location(s): location_obj**

Bausch Health Companies Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

Bausch Health is an EEO/AA employer M/F/D/V.