Program Manager

**Program Manager**

Role objective:
As a member of Business Excellence organization, the Program Manager will be responsible for overseeing the coordination of multiple related projects within the Transformation Program to deliver the overall program outcomes. The Program Manager ensures alignment between project deliverables and program goals, manages dependencies and risks across the different program pillars and serves as a key communication bridge between Project Managers, Pillar Owners and the Program Lead.
- Responsibilities:
Key Duties/Tasks
- Manages program/pillar end-to-end including leading the initiation and planning phases.
- Managing programs with multiple projects and workstreams, over multiple years
- Creates and executes project work plans including resource needs and revises as appropriate to meet changing needs and requirements.
- Holds accountability for program outcomes. Manages issues proactively.
- Provides direction to the project teams and manages controls of progress, quality and budget.
- Issue, Risk & Change Management:

- Manage scope and assess impacts of requested changes
- Serves as an escalation point for issues impacting program success that requires resolution
- Leads inter-departmental coordination efforts required for specific project tasks.
- Ensure risk management via mitigation strategies
- Ensure proper tracking of Change requests with appropriate signoffs
- Responsible for overall coordination, status reporting and stability of program
- Leads and motivates project teams within a matrix management setup. No direct line management responsibilities
- Manages project dependencies with Project Managers
- Coordinates communication across multidisciplinary project / business teams
- Manages stakeholders and expectations at all levels
- Adapts project management processes and methodologies to ensure success
- Reports monthly program status and works closely with key stakeholders to resolve project impediments
- Works closely with the core program team to continuously improve the methodology and fosters constructive working relationships with Program and Project Managers
- Ensures compliance with existing methodologies and standards
- Performs other duties as assigned

Performance Measures:

- Successful delivery according to agreed program objectives and constraints
- Proactive management of risks and issues
- Fostering collaboration between project teams
- Demonstrating the added value of project management to the business
- Contributing towards the continuous improvement of Global Project Management Methodologies

Qualifications:

- Experience:

- Five or more years of project management or other relevant experience (operational leadership, product management, business transformation or change management, portfolio management, client or account management) within solution deployment and migration
- Solid experience in leading multiple global projects through the complete project life cycle, where project duration spans two plus years
- Experience working in an organized and established project management environment (e.g. as a member of a PMO)
- Exposure to an international working environment
- Management of project operating and capital budgets.
- Experience designing and delivering presentations to diverse audiences, including senior management, operational, technical and non-technical personnel
- Change management and benefits realization in project management

**Skills**:

- Proven knowledge of project management methodologies (e.g. PMBOK®, Prince2®, CMMI®ITIL®, SDLC, RUP®, etc.) an advantage but not essential
- Able to strategically manage multiple global work streams or projects and be able to effectively adapt to shifting priorities
- Proven experience in finalizing impactful projects within the agreed timelines and cost
- Strong focus on getting things done
- resource management practices and change management techniques.
- Excellent communication and relationship management skills.
- Must be able to work well under pressure
- Able to adapt style to different working environments, situations and cultures
- Ability to influence at all levels in a matrix organization
- Must possess a can-do, winning attitude, the highest level of integrity, and the ability to inspire confidence with an open, trustworthy, and engaging style
- Ability to interact with all levels of management and demonstrate leadership
- Sets clear direction, energizes and aligns teams
- Knowledge of Outcome Based Teams (OBT) approach an advantage but not essential

**Education**:

- University degree or equivalent in education and experience
- PM certification - an advantage but not essential

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