Program Manager

Join to apply for theDesplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar".Program Managerrole atTransPerfect .The Program Manager is a key player in contributing to the company´s operational success. They are responsible for ensuring seamless team collaboration and development, program delivery, strategic customer service and quality control and evaluation.A successful Program Manager will have solid program management skills, excellent problem solving skills, and the ability to build strong relationships with client and internal teams in face-to-face and virtual environments.Position responsibilitiesOwn the service delivery for the program, across geographically dispersed client and TransPerfect teamsEnhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of successEngage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow modelsBe the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels are consistently maintainedEnsure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions deliveryCollaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growthIdentify gaps and trends to support the Client Services team to maximize revenue potential through expansion and /or diversification of services and solutionsPartner with the Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offeringsBuild and strengthen the relationships between the diverse teams working on the accountDrive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitabilityComplete any other tasks as assigned by a manager/supervisorEssential skills and experience requiredExcellent written and verbal English communication skillsUniversity degree or its equivalentMinimum of 5 years of experience in program/account management roles working with a high-performance, collaborative, constructive peer group and key, enterprise-level clientsLeadership skills and experience managing teamsThorough understanding of project managementAbility to work effectively under pressure to meet tight deadlines and challenging goalsDynamic, engaging, independent and self-motivated with a results-oriented mindsetEnergized in matrix organizations where excellence is achieved through relationships rather than formal reporting structuresProficient in using technology as a management reporting tool and experience working with IT staff to develop and implement program evaluation systemsAdvanced skills in Microsoft Office applicationsExceptional problem solving and critical thinking skillsAbility to maintain professionalism, focus and a result-orientation attitude under pressure and tight deadlinesDesired skills and experiencePrior experience working in the translation/localization industryKnowledge of additional languages at professional working proficiencySix Sigma certification or experiencePMP or Prince 2 certification or experienceSeniority levelAssociateEmployment typeFull-timeJob functionInformation Technology and Product ManagementIndustriesTranslation and Localization, Technology, Information and Media, and Marketing ServicesTransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. xsgfvud Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.By applying, I confirm I have read and accept TransPerfect's Privacy Policy: increase your chances of interviewing at TransPerfect by 2x.Get notified about new Program Manager jobs inBarcelona, Catalonia, Spain .#J-18808-Ljbffr