Export/import Customer Service Representative

hace 2 días

Oviedo, España RHI Magnesita A tiempo completo

**About you**

As the contact person between the client and different departments involved in the trading process, such as logistics or credit risk, you are a proactive person with previous experience in a customer-oriented position who has knowledge related to export/import. You also are a team player driven by continuous improvement. You also have:

- Business Administration University degree or relevant Commercial education
- High English level is mandatory
- German language skills will be highly valued
- Deep knowledge of import/export (Inco-terms, creation of documentation, including freight documents/transport documents, customs duty, terms of payment, country of origin, bank guarantee, handling of account receivables)
- Experience in Commercial areas with different customer models in Sales, within Industrial Business Units (for example Project Business EEC/Glass)
- Experience working with SAP SD and proficiency in Excel
- General Office Package knowledge

In addition, you have:

- Excellent communication skills
- Problem-solving skills
- Analytical thinking
- The ability to work under pressure
- An autonomous working style combined with collaborative skills

**About the job**
Your tasks will include:

- Developing operational tasks within Commercial Management and the Order to Cash (OTC) process
- Interacting with customers, logistics and finance department for finalization of processes
- Manage simple and complex customer orders (inspections, audits, Chamber of Commerce, payment compliance, etc.)
- Creation and management of contracts
- Creation of Export documents
- Maintaining high level of accuracy with Order entering process and the follow up of Cash management
- Performing a successful stabilization transition of the tasks
- Resolution of incidences and complaints
- Ensuring correct handle of operational tasks according to defined KPIs
- Proactive communication and promotion of processes and suggestion of continuous improvement

**What we bring to the table**

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

We offer:

- A permanent contract
- Flexible timetable so you can have a perfect balance between your professional and personal life
- In-company training
- Food-subsidy support
- Private Medical Insurance
- Possibility of home office
- We offer you a varied and challenging role within the world market leader that is driving positive change
- We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
- You will have the opportunity to learn, to lead and to build something new with colleagues from around the world

**Do you recognize yourself in this role?**

**About RHI Magnesita

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