Senior Client Success Consultant

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** The role can be based anywhere within the EU**

The Senior Client Success Manager (CSM) for Payment Wallets is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable payment wallets clients across Europe.
- Be accountable for providing operational and optimisation solutions in support of growing our clients’ businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa’s products and services
- Bringing the requirements and intricacies of the Payment Wallets back into Visa to support optimization and enhancements in Visa processes to best support this client arche-type
- Be a trusted client advocate and works proactively with their client portfolio to optimize and expand adoption of the clients’ Visa product portfolio, enable new capabilities, support geographic expansion, identify Visa product and service sales opportunities whilst helping the client say up to date on Visa rules, mandates and regulatory requirements
- Perform with a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by
- Partnering closely with Visa’s clients to maximize their benefits realization and value from Visa products through optimizing their performance in both the face to face and card not present environment
- Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan
- Define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy

This role serves as a functional specialist within a team focused on our strategic and digital partners, located in the Europe region and will be part of the European Client Success team. You will be part of a team who is spread across Europe and rich in a diverse set of nationalities, skills, experience and tenure, providing a very inspiring community to worth within.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._
**Qualifications**
- Knowledge and experience within the payments wallet domain as well as exposure and experience in a Cloud infrastructure environment will be a huge benefit to this role.
- Prior experience in a customer success, customer services role in financial services, payment cards, software or information services industries.
- Excellent verbal, written, presentation and interpersonal skills are required.
- In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
- Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis
- Able to communicate complex technical terms and processes in business language tailored to the client’s environment and use cases
- Must be a self-starter, able to achieve results as part of an effective team (across countries and time zones) and execute with mínimal supervision
- Able to effectively prioritize and multi-task under deadlines and also as part of their day to day tasks to allow for growth and learning
- Good project planning and project management capability and experience is an added advantage
- Experience representing technical and business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans
- Experience in presenting to multiple stakeholders (internal and external) at different levels
- Experience using data points to create storyline within the context of client use cases will also be advantageous
- Certifications or qualifications in Customer Success, project management or related areas of practice and expertise is a strong advantage
- Fluent i