Product Design Lead

**About us**
albelli and Photobox Group have merged to create a leading player in the online European Photo Product and Gifting market. Together we now serve a pan-European customer base of over 7 million customers, supported by our 1,150 colleagues across the United Kingdom, the Netherlands, France, Spain, Germany, Norway and Sweden. We are focussed on inspiring our customers to easily make beautiful photo products and bring their special moments to life.
**Lead Product Designers at albelli Photobox**
As a Lead Product Designer you are responsible for designing and setting UX strategy across multiple product teams. You’ll work within existing journeys as well as exploring new and creative approaches to solving customers problems in the future. You’ll also be expected to line manage and mentor more junior team members and lead initiatives that improve our ways of working in design.
You’ll be working on information architecture, user flows, interactive prototypes, user research and interface design. You’ll work closely with your product team to develop product propositions, frame customer and business problems, and define success metrics, led by qualitative research and analytics.
You’ll help the business to design for the true end-to-end experience, from initial customer awareness to product delivery. You’ll do this through stakeholder engagement and facilitation, using storytelling and visualisation to make complex journeys and problems easy to digest.
You’ll help teams to think big, designing new ways to engage with our customers and provide a best in class experience. You’ll work closely with product teams to break the end-goal designs down into iterative and testable releases, while keeping the team aligned on the target experience.
You’ll be part of the 18 person Group Design team (including graphic design, product design and research functions). The team meets on a regular basis for feedback, collaboration and to define and refine our design and research standards and approach.
**What you’ll be doing**
You’ll be responsible for the line management and workload for one product designer, working together from a central backlog across two or three web product teams. You’ll work closely with the Product Director and Engineering Director responsible for those teams, contributing the customer perspective and making sure that design work is inline with the goals of the product teams and business strategy.
You’ll work with the research team to make sure you generate and respond to insights about the strengths and weaknesses of the areas of the product you’re responsible for, as well as testing and validating improvements for customers. You’ll work closely with other Design Leads to design cross platform and end to end across the customer journey.
In collaboration with Product and Engineering peers you’ll define UX strategy for your area, identifying ways we can improve conversion, average order value and overall customer satisfaction. You’ll also deliver hands-on design work, and support the designer you manage to do the same.
**In the first few months you will**:

- Embed and optimise the new product design delivery process in your area
- Identify top customer pain points based on customer feedback and research
- Generate a vision and/or high level backlog of the most impactful customer improvements
- Take on responsibility for a cross team initiative related to the design OKRs

**Requirements**:
**You’ll be ideal for this role if**
- You’re able to identify when customer changes are risky and require certainty through research, and when to experiment based on hypothesis.
- You’re able to prioritise and give clear and decisive recommendations to stakeholders, backed up by your thought process and evidence.
- You’re able to turn customer goals into business impacts.
- You enjoy hands-on delivery but understand how individual features and changes contribute to a bigger picture.
- You’re a good coach, and care about the maturity of the whole design team as well as the development of individual designers.

**Required skills and experience**
- stakeholder management and engagement in complex environments
- workshop facilitation
- designing for end-to-end experiences
- working within multidisciplinary agile teams
- working with pattern libraries and brand guidelines
- iterating products that are live to customers
- designing for complex user interactions
- user problem and outcome framing
- designing accessible user journeys, flows, interactions and interfaces
- defining success measures and metrics for user interactions
- line managing other designers
- designing in Figma

**Desirable skills and experience**
If you don’t have this experience, we’d still like to hear from you.
- planning and running user research
- experience of working in an e-commerce environment

**Benefits**
- Budget for personal growth and development, including external training, courses, and c