Senior Service Delivery Manager

hace 2 semanas

Sevilla, España Fujitsu A tiempo completo

**Role Purpose**

The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

**Key Accountabilities**
- Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
- Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.
- Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
- In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
- Proactively manages internal and external suppliers in a service partnership as ‘one service team’.
- Owns the continual improvement of Service Delivery standards & practices.
- Manages the service delivery team delivering to the customer(s), driving development and effectiveness.
- Depending on the size of the account, identifies opportunities for new business and account growth. Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.

**Key Performance Indicators**
- Service performance meets service level agreement (SLAs).
- Delivery of Account P&L
- Service availability, continuity, security & capacity.
- Delivering to cost budget.
- Improving efficiency target.
- Additional profitable service revenue.
- Customer satisfaction & action plan.
- Performance Management.
- Account / Sales growth targets

  • Dynamics 365 Service Delivery Manager

    hace 1 semana

    Sevilla, España Avanade A tiempo completo

    As a ERP Delivery Manager you will lead large and complex project teams and/or programs and will be accountable for the overall managenemt, planning and delivery for assigned programs/projects. You are responsible for the succesful delivery of the services and corresponding customers satisfaction. You will directly involved in channel development and key...

  • Customer Service Manager

    hace 1 semana

    Sevilla, España Hays A tiempo completo

    CUSTOMER SERVICE MANAGER To effectively manage the Client Support Department ensuring customer service and operational delivery standards are met with optimum efficiency and economy. MAIN RESPONSABILITIES - Responsible for the development and effective implementation of policies and plans to achieve agreed client support objectives. - Responsible for the...

  • Salesforce Service Delivery Manager

    hace 2 semanas

    Sevilla, España Seidor A tiempo completo

    **Humanizando la Tecnología.** Somos una gran empresa con alma de **Start-up**. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos **personas inquietas, **que les **motiven los retos y con ganas de crecer personal y profesionalmente**, que se unan a nuestro equipo para tener un** impacto positivo** en el mundo a...

  • Service Area Manager

    hace 4 días

    Sevilla, España Werfen A tiempo completo

    **Job Information**: - Number - WEBES-2025-000002 - Job function - Other - Job type - Full-time - Location - Sevilla - Country - Spain **About the Position**: **Introduction**: Werfen es una empresa familiar e innovadora fundada en 1966 en Barcelona, España. Somos un líder mundial en diagnósticos especializados en las áreas de Hemostasia, Diagnóstico...

  • Delivery Manager It

    hace 2 semanas

    Sevilla, España ImagineRight A tiempo completo

    ImagineRight ITGS es una empresa andaluza enfocada en ofrecer soluciones tecnológicas de primer nível mediante nuestros servicios profesionales SAP de alta calidad, Gestión Documental, RPA y Web. Somos un equipo multidisciplinar y versátil en constante crecimiento y evolución. En estos momentos estamos ampliando equipo y buscamos un/a compañero/a para...

  • Release / Service Manager

    hace 2 semanas

    Sevilla, España Izertis A tiempo completo

    **Release / Service Manager**: Ubicación **GIJÓN, SEVILLA(ESPAÑA)** Contrato **INDEFINIDO** Jornada laboral **TIEMPO COMPLETO** Sector **INTERNET Y TECNOLOGÍA** Vacantes **3

  • ERP Delivery Manager

    hace 2 semanas

    Sevilla, España Avanade A tiempo completo

    As an ERP Program/Project Manager, you are responsible for successful delivery of ERP projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle **Day-to-day you will**: - Manage scope, budget, and timing. - Accountable for ERP project delivery success - Act as the...

  • Delivery Solution Lead

    hace 3 días

    Sevilla, España Servinform A tiempo completo

    **Descripción**: Con 47 años de trayectoria, en Servinform hemos crecido con un objetivo claro: transformar negocios a través de soluciones tecnológicamente innovadoras. Hoy, somos líderes en el desarrollo de tecnologías avanzadas como RPA e IDP, ofreciendo soluciones personalizadas para diversos sectores. Somos una compañía formada por más de 6.000...

  • Drives Field Service Technician

    hace 2 semanas

    Sevilla, España ABB A tiempo completo

    **Drives Field Service Technician (senior)**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Senior Project Manager-Industrial Automation

    hace 7 días

    Sevilla, España Group-IPS A tiempo completo

    Are you a Senior Project Engineer with a strong background in industrial projects and looking for your next challenge in an international engineering environment ? At Group-IPS , we are growing and looking for experienced professionals who want to lead complex projects with real impact. IPS is an international company with inhouse Engineering and specialized...