Account Manager

**Strength in Trust**:
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence.

**The Challenge**:
We're looking for an **Account Manager (German speaking)** to join our dynamic and high performing team. In this role, you will act as trusted advisor, providing exceedingly high standards of customer service to OneTrust's Accounts (1000-2000 employees). The OneTrust Account Manager will manage the customer relationship post implementation, strengthening relationships, enhancing overall user experience, maximizing product usage, and offering relevant and tailor-made advice and guidance. You will act as the primary advocate for our customers, engaging resources across OneTrust to enable the adoption and expansion of the OneTrust product. OneTrust is a fast-growing SaaS enterprise platform with a strong growth trajectory. We invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily-available executive team to help close deals.

**Your Mission**:
In this role, you will proactively build and maintain strategic trusted advisor relationships with OneTrust clients. You'll act as a strategic partner and thought leader for your clients to drive usage, adoption and value and proactively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.

In this role you will also:

- Serve as the lead point of contact for all customer account management matters and handle challenging client requests
- Develop contracts and execute contract negotiations with a focus on uplift and close renewal agreements
- Manage ongoing customer needs effectively to drive high customer retention and loyalty
- Own the development and strategy of risk mitigation or escalation plans if needed and manage the internal execution and delivery
- Identify growth opportunities, recommend additional OneTrust products and services when appropriate, and build business/value cases around achieving these goals with the customer
- Meet or exceed monthly, quarterly, and annual qualified meeting and revenue goals

**You Are**:
You know how to build lasting relationships within accounts, develop internal OneTrust champions and become a Trusted Advisor to technical decision makers and influencers. You can anticipate issues and know how to take appropriate action and have a proven ability to develop business with existing clients and/or identify areas of improvement to meet sales quotas as well as identify areas of growth with strong communication skills in English.

**Your experience includes**:

- Fluent in German
- At least 3+ years of relevant experience in customer success, customer support, and/or account management as well as some experience in the SAAS industry
- A proven track record of meeting and exceeding target goals
- Previous experience with contracts and contract negotiations and project/program management experience
- An associate's or bachelor's degree or equivalent military or professional experience in a related field

**Extra Awesome**:

- Consistently demonstrates passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients
- CIPP/E Certified and previous experience in privacy/security/third party risk/consent management

**Resources**:
Check out the following to learn more about this role:

- What is OneTrust? (Video)
- Working at OneTrust (Video)
- Your Ultimate Guide to Careers at OneTrust (Blog)
- Day in the Life of a London Employee (Video)
- Tune in to a recent virtual panel we held with four employees from our Customer Experience team to learn what it's like to be in their shoes.

**Benefits**:
As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that's just the beginning). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here's what you can expect from our OneTeam Total Rewards Program:
**Competitive Compensation**:We offer top pay for top talent with competitive total packages including equity for all, and performance bonuses. We're also committed to fair and equitable pay practices.

**Workstyle Flexibility**: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.

**Career Development**:You're not just joining any company; you're joining the company that built the category-defining software