User Success Officer

hace 5 días

Barcelona, España BLING A tiempo completo

At BLING, we’re on a mission to break the vicious circle of financial stress in Europe with:
the only transparently priced and comprehensive banking product: account, debit card, credit and more, without limits, for a single monthly price. Never a cent more.
a free cash advance of up to €100 for whatever our users need.
more features designed to make money easy
We are a mission-driven, user-first, and VC-backed company growing extremely fast. We launched our new product in January 2024 and already have: 150k+ accounts on which we’ve processed more than 300 million euros. If you're looking for an opportunity to improve the financial life of 180M Europeans, BLING is the place to be.
Tasks
About the role
We are looking for a User Success Officer to join our team in Barcelona.
As User Success Officer, you will serve as the frontline ambassador of our incredible product. You will take ownership of all user (customer) requests and resolve them while generating exceptional user satisfaction.
You will be the voice of our users in the company and will work closely with the Product, Marketing and Engineering teams to create the best user experience in the industry.
What you will be doing
Working in a collaborative and fast paced environment, you will be involved in the following tasks:

- Respond to user inquiries with empathy and resolve issues promptly and professionally.
- Handle multiple requests in parallel with the same level of quality and satisfaction.
- Provide accurate and timely information about our products and services.
- Assist users in navigating our app and website and using our products and services.
- Build loyalty among new users and get our early adopters to fall in love with us.
- Maintain a high level of product and service knowledge to effectively address user needs.
- Document user interactions and feedback to constantly improve processes and product offerings.
- Work closely with internal teams to escalate and resolve complex issues.
- Strive to meet or exceed user satisfaction goals.

**Requirements**:

- Excellent written and verbal native French communication skills.
- Good written and verbal English communication skills.
- Proven customer support/user success experience.
- User obsession.
- Strong problem-solving and decision-making abilities.
- Outcome-oriented mindset with the ability to research and investigate efficiently, sometimes from a technical angle.
- Ability to remain calm and composed in challenging situations.
- Ability and confidence to challenge existing ways of working.
- Proficiency in using CRM/customer service software. Zendesk experience is a plus.
- Flexible schedule to follow the French calendar’s bank holidays.
- Great team player as well as autonomous in execution.

**Benefits**:
What we offer
- Competitive salary based on your competences.
- Possibility of partial remote work.
- Flexible 25 day holidays.
- Healthcare insurance.
- Ticket restaurant.
- Opportunities for career growth.
- Fun and collaborative work environment.

Why join us
- Ambitious, humble and experienced startup team looking to genuinely help people.
- Open-minded culture that appreciates differences.
- Feedback driven, supportive & curious team with do-it-yourself mindset.
- Company that seizes every opportunity to celebrate success.

  • User Success Officer

    hace 7 días

    Barcelona, España BLING A tiempo completo

    We are building ethical technology to break the vicious circle of everyday financial stress for 150M Europeans. In 2020 we launched the first free cash advance of €100, offering an alternative to expensive overdrafts. By 2022, when we paused our operations following a regulatory change, we had gathered 1.2 million registered users to whom we had granted...

  • Customer Success Specialist: Shape Product

    hace 4 días

    Barcelona, España Hector Kitchen A tiempo completo

    A leading pet food company based in Barcelona is seeking a Customer Success Expert to join the team during an exciting growth phase. This role goes beyond customer support, giving you the opportunity to influence product evolution directly by voicing user feedback to the product team. The ideal candidate will have strong communication skills in English and...

  • Chief Officer

    hace 6 días

    Barcelona, España Canonical A tiempo completo

    Join to apply for the Chief Revenue Officer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. As companies...

  • Senior User Researcher

    hace 2 semanas

    Barcelona, España N26 A tiempo completo

    **About the opportunity**: We are seeking a Senior User Researcher to deepen our understanding of user needs, attitudes, and motivations—shaping product strategy to create meaningful, customer-driven experiences that drive N26's success. Our User Research team sits at the core of product development, ensuring every decision is grounded in deep user...

  • Finance Officer

    hace 3 días

    Barcelona, España Aimsun A tiempo completo

    **Finance Officer, Barcelona**: Our Department of Finance and Business Administration is looking for an experienced and efficient Finance Officer**.** In broad terms, your work will consist in assisting the Department in the day-to-day management of the Company´s finances. You will be part of an international team involved in the various matters of...

  • Store Officer

    hace 4 días

    Barcelona, España RetailLink Network A tiempo completo

    RetailLink is a leading offline retail platform that connects innovative brands with established retail networks in China, Europe, and North America. With a mission to address the challenges of cross-border expansion, RetailLink specializes in market access, localization, and simplifying operational complexity. By leveraging a proprietary network of...

  • Store Officer

    hace 4 días

    Barcelona, España RetailLink Network A tiempo completo

    RetailLink is a leading offline retail platform that connects innovative brands with established retail networks in China, Europe, and North America. With a mission to address the challenges of cross-border expansion, RetailLink specializes in market access, localization, and simplifying operational complexity. By leveraging a proprietary network of...

  • Chief Revenue Officer

    hace 4 días

    Barcelona, España Canonical A tiempo completo

    Join to apply for the Chief Revenue Officer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our business...

  • Store Officer

    hace 6 días

    Barcelona, Barcelona, España RetailLink Network A tiempo completo

    Company DescriptionRetailLink is a leading offline retail platform that connects innovative brands with established retail networks in China, Europe, and North America. With a mission to address the challenges of cross-border expansion, RetailLink specializes in market access, localization, and simplifying operational complexity. By leveraging a proprietary...

  • Tech Customer Success Manager

    hace 2 semanas

    barcelona, España Indicia Ltd A tiempo completo

    A leading technology firm is seeking a Technology Customer Success Manager in Barcelona to lead client engagement and enhance customer success with their technology platform. The successful candidate will manage delivery, training, and user adoption across global markets. Strong experience in Customer Success Management is required along with the ability to...