Income Officer

**Salary**:£24,496 to £26,845
**Working Arrangements**: Full Time
**Hours of Work**:37 hours per week
**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey and we’ve developed a number of new positions to make sure we have the right resources and people to fulfil our vision**:_Creating great homes and communities with t_**_he people of Barnsley._**

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can do **attitude to make change happen, and stay **Curious** to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

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**The Income Officer role**:
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We have an exciting opportunity for an Income Officer to join our Income team where you’ll provide a responsive income management information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies.

Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we’re looking for

**Key duties and responsibilities of our Income Officer**:

- Deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures
- Provide a responsive service to customers’ enquiries in relation to their rent account
- Work proactively and in partnership with internal and external support services to assist customers in sustaining their tenancies
- Understand customers’ financial situation and negotiate affordable arrears repayment agreements

**What we’re looking for in our Income Officer**:

- 4 GCSEs A-C or equivalent level qualification, or relevant experience
- Ability to work effectively as part of a team
- Ability to prioritise workloads ensuring tight deadlines and targets are met
- Demonstrate a positive attitude to change

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

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CVs will not be accepted.