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As an **Facilities Services Assistan**t you will serve as a key resource for internal and external clients in a WTW office, and will perform a combination of the following tasks, based on specific location requirements: providing some reception support; ensuring conference/meeting rooms are set up, audio-visual equipment functioning; print, post and purchasing support; responding to facilities related issues (e.g. lighting, HVAC, furniture repairs, etc.); miscellaneous other duties. You are expected to work as a team player in achieving practice objectives and meeting defined service level targets.
**The Role**
**Facilities Support**:
- Help maintain the organization of the office space
- Perform minor maintenance and repair tasks
- Maintain established vendor relationships to ensure a productive office environment
- Liaise with building management regarding common area services and maintenance
- Ensure office equipment is properly maintained
- Oversee kitchen amenities (i.e. restock of coffee)
- Support Corporate Real Estate activities as necessary
- Support health and safety initiatives
**Conference/Meeting Room Setup**
- Proactively ensure that excellent housekeeping standards are maintained in conference/meeting rooms
- Communicate and liaise regularly with colleagues booking conference rooms to verify requirements and expedite changes
**Secondary Support**:
- Print, Post and Purchasing Support:
- Manage post and courier services to ensure timely collection and delivery
- Oversee stationery supplies and stock levels. Place orders for stationery and general office supplies, and maintain proper records
- Assist with checking and coding of vendor invoices, as required, and monitoring of vendor performance, escalating questions/concerns to the Facilities Services Manager
- Printer equipment support
- Assist with production of client and training materials
**The Requirements**
- At least 1 year experience in a professional office environment providing general Facilities Services support
- Exceptional customer service skills
- Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively
- A strong focus on detail and accuracy of work
- Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate
- Basic knowledge of Microsoft Office suite and Outlook
- High knowledge of Excel
- High English level
- Knowledge of AV equipment and limited technology in a meeting environment
- Heavy lifting may be required
- High School diploma, certificate or official equivalent
