Student Life Assistant

**Who you are**:
In collaboration with/under the supervision of the Student Life Manager and Coordinators the Student Life Assistant supports the coordination, quality assurance, and planning of all student services programming (activities, excursions, etc.), housing and residential life. The position also works in coordination with other Madrid teams, such as Program Management, to ensure a positive and highly rewarding student experience in all the Madrid programs.

**What you’ll do**:
**Student Advising and Adaptation**

Create a welcoming, trusting and open environment and meet informally and frequently with students to discuss their adaptation and progress.

Help promote a best practice of health and wellness through CIEE´s student life concepts, such as Community of care, and encouraging a positive learning experience.

Serve as a resource and counsel for individual students with unique needs and student populations with specific cultural interests.

Provide referrals to individual students for professional counseling and medical services as required.

Understand applicable codes of conduct, rule infractions and the consequences of noncompliance to participants, in coordination with Program Management.

Keep student information confidential and share relevant details when appropriate with CIEE colleagues and stakeholders, according to CIEE´s protocols.

Be available during well-published business hours for the Student Life Office and with agreed upon “open door” times to allow for regular advising with students.

Support the student social networking opportunities, such as meeting with Student Council Representatives, Ambassadors or alumni.

Participate in newsletters and social media, such as writing a blog, taking pictures, record video stories during program activities that show student life and adaptation.

Orientation and Cultural Agenda

Assist tasks regarding pre-departure and on-site orientation in consultation with the Student Life Manager, Coordinators and Program Management.

Help create a program of activities with cultural embedded components, and community resources that support the needs and learning goals of individual programs.

Attend campus and city orientations, excursions and cultural activities; plan and help participants sign up for language exchange and volunteer opportunities.

Help to monitor student census, sign-up, and participant attendance of CIEE activities as well as participate in the evaluation process of orientation and cultural activities.

Make reservations and become familiar with Student Life Office budget and administrative practices.

Chaperone cultural activities and participate in occasional overnight program excursions, report expenses in a timely manner.

**Housing**

Support task related to student housing and accommodations arrangements that meet CIEE standards and objectives.

Assist the housing placement process, housing orientation to participants and CIEE homestays.

Participate in housing disciplinary meeting, if requested.

**Health, Safety and Security**

Perform necessary due diligence to ensure a healthy and safe environment in the office, classrooms, accommodations and during trips for both students and staff.

Provide appropriate advice to participants during orientation and throughout the program to help minimize risk and increase student accountability for their own health and safety.

Monitor HSS of all assigned students; work closely with other CIEE teams to resolve cases of serious injury or illness; communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the CIEE HSS standard operations manual.

Manage any initial low-to mid-level health, safety, security issue and accommodation welfare incident involving behavioral student issues, in coordination with Program Management.

Become familiar with first aid, bystander intervention training and sexual assault guidelines.

Participate in meetings with pertinent CIEE on site staff to update and share any participant behavioral issues, HSS patterns/trends and other related issues in CIEE arranged housing that may be associated with the participant´s physical and emotional wellbeing/illness.

In rotation with the other center staff, carry the 24-hour in-country emergency telephone.

Maintain open communication about student incidents (medical or of any other type) with those at who need to know, as defined by CIEE´s policies.

Participate in coordination meetings with the Program Management, Academic and Administration staff to review, consult and determine protocols and best practice for student in-country experiences, arrival/departure, orientation, and cultural activities, etc.
- Perfil/Requisitos

**What you’ll bring**:
Readiness to grow and develop yourself, our client group, and our Company.

Confidence, interest, and soundness of judgement to provide effective communication with participants from diverse backgrounds.

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