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IES ABROAD Madridare currently looking for candidates for the position ofStudent Life Wellnessfor our offices in Madrid, Spain.Function The Student Affairs Assistant supports the Head of Student Affairs and the Student Health and Safety Coordinator in all aspects related to student health, safety, wellness, and emergency management, as well as student services and integration initiatives.Reporting Line The Student Life Assistant reports to Student Health and Safety Coordinator.Scope of Duties The Student Life Assistant will assist with health and safety procedures, wellness support, emergency preparedness, housing inspections, and co-curricular student life programming. The position contributes to maintaining a safe, inclusive, and supportive environment for all IES Abroad Madrid students.Specific DutiesHealth, Safety & Wellness • Provide primary support to students regarding health, wellness, and safety concerns. • Assist in implementing and maintaining site-specific safety and emergency protocols, including emergency drills and incident response plans. • Participate in a rotating duty schedule to provide 24-hour emergency coverage. • Assist students in navigating medical appointments and accessing healthcare services. • Keep accurate records of health and wellness incidents following IES Abroad procedures. • Support the creation and distribution of weekly safety messages and wellness updates. • Promote student mental health resources and serve as a first point of contact for well-being concerns. • Emergency Management • Support the Student Affairs Coordinator and Head of Student Affairs in emergency response situations. • Assist with documentation and follow-up on student incidents. • Participate in the development, rehearsal, and evaluation of emergency drills and safety training sessions. • Maintain updated contact lists and safety materials for staff and students. • Student Affairs Support • Assist in organizing on-site Orientation and workshops related to health, safety, and cultural adaptation. • Participate in Student Council meetings and contribute to discussions on student well-being. • Address and help resolve individual or group student life issues in collaboration with the Student Affairs team. • Provide immediate information and guidance to students on local services (health centers, pharmacies, emergency contacts, etc.) and CISI coverture and claim forms. • Support disciplinary and mediation processes when required.Co-Curricular Activities• Help manage and implement Orientation. • Planning and organization of cultural activities, such as one to one and group language exchange, weekends activities. • Planning and organization of the Cooking classes, Flamenco and Yoga workshop. • Organize student activities and integration with Spanish university student life. • Active collaboration in IES theatre productions, Flamenco workshop. • Create and maintenance the SS.AA moodle page. • Support Student Affairs Coordinator in maintenance of the Guided Book. • Provide information of volunteering opportunities in collaboration with the Student Affairs Assistant at Recoletos Campus.Housing Support • Assist with the inspection and evaluation of housing options, ensuring safety and quality standards. • Help communicate and enforce IES Abroad housing and behavioral policies. • Support homestay families, Residence Hall staff, and apartment managers as needed. • Intercultural and Co-Curricular Engagement • Participate in the organization of cultural and community engagement activities promoting integration and well-being. • Encourage student participation in events that foster cross-cultural understanding and personal growth. • Contribute to the creation and maintenance of Moodle pages, social media, and Guidebook content related to Student Affairs.Student Affairs• Address and resolve individual and group student life issues. • Participate in field trips, as determined by the Head of Student Affairs. • Provide opportunities for student leadership. • Provide immediate information to students regarding transportation, libraries, computer access, local activities, and travel opportunities. • Process student applications for transportation passes, Library cards and ID International Student. • Provide support, conflict resolution, crisis management, mediation, and discipline to a diverse group of students from a variety of backgrounds in collaboration with the Head of Student Affairs. • Maintain active communication channels with the Head of Student Affairs, Student Affairs leadership within the IES Abroad Spain Cluster and at our headquarters in the US. • Organize student social events and programs. • Answering student inquires or concerns regarding extracurricular activities, transportation, libraries, local activities. • Participate in the Student Council.Intercultural Development• Articulate the Center´s active commitment to diversity, equity, inclusion, and antiracism.RequirementsFluency in English and Spanish (written and spoken). Bachelor’s degree. Team player who enjoys working in a collaborative and multicultural environment. Strong organizational and problem-solving skills; ability to manage multiple priorities. Excellent interpersonal communication and empathy when working with students. International experience and familiarity with student mobility or study abroad programs preferred. Detail-oriented and proactive in identifying and addressing safety and wellness concerns. Proficiency in Microsoft Office and database tools (Airtable, Moodle, etc.). Desirable Skills Background in health, psychology, student affairs, or emergency management. Experience in event organization, crisis response, or wellness promotion. Ability to work flexible hours and participate in an emergency on-call rotation. Commitment to IES Abroad’s values of diversity, equity, inclusion, and anti-racism.
