Ic Spain

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

**ABOUT ICE CREAM: Life Tastes Better With Ice Cream**

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

**JOB PURPOSE**:
To support the continued delivery and development of the company’s FOH strategic plan. Focusing on year on year growth and profit by way of initiating programmes and measuring the achievement of the business KPI’s for the Spain FOH scooping operation

Be the ‘Go To’ FOH operations support for market leads and operators in terms of business modelling; new store openings; training and development; equipment and operational standards; mobile operations and ‘experiences’; supply chain; and sales channels across the region.

Are you passionate about excellence, and customer experience?

Then this role is tailored for you.

**KEY RESPONSIBILITIES**:

- Grow the premium Scooping business, maintaining a scalable, profitable model for operators and for UL, ensuring the best visibility of the brands in each location
- Leadership of the Area Managers team focused on: Maximizing rotation and ensuring an excellent experience for the end consumer
- Negotiation with external suppliers to standardize complementary offerings and improve points of sale.
- Leadership of the digitalization of ice cream parlors.
- Creation and monitoring of activation levers, standardized and adhoc according to the needs of each of the brands
- Support to expansion teams, Trade sales in the phase of recruiting new ice cream parlors
- Leadership of the process of implementation and opening of new points of sale, being an essential link between agencies and client
- Top person responsible for the operation of the points of sale, ensuring better layout provisions, customer flows, etc.
- Leadership of the training plan for operators, with physical and digital, standardized and adhoc training.
- Responsible for the correct supervision and support of operators, analyzing the main KPI's, P&L, Mystery shopper, and other performance indicators
- Resolution of conflict situations, either with the end client or with operators

**WHAT YOU NEED TO SUCCEED**:
**SKILLS**:

- Must be able to leverage the marketing excellence and operational effectiveness that is built by Unilever - while preserving the 3-part mission and community of connectivity within Ben & Jerry’s & Carte D’Or
- Must have demonstrated the right energy and attitude to support the implementation of new programmes to business leaders and teams, whilst exhibiting tenacity to follow up and drive continuous improvement across all parts of our business (in store; delivery; ca