Staff Customer Solutions Engineer, Spain

**Make a difference.**

**Your Impact**:

- Provide general design and implementation guidance and help to implement Grafana Cloud (including applicable data sources, authentication, alerting, dashboards, and more)
- Educating and enabling viewers, editors, and architects how to leverage the Grafana stack
- Perform Monthly health checks and identify trends from support tickets. Help escalate accordingly. Assist in RCA.
- Assist with building/modifying critical SLA dashboards within the production environment.
- Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
- Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to SREs.
- Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, credibility and rapport.
- Deliver product and technical presentations to potential and existing customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Drive product conversations based on need and problems learned during customer interactions
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

**What would make you a good fit for this role?**
- 5+ years of experience in technical sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
- You will be creative in solving Customer Adoption Challenges.
- Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
- Identify and provide timely workarounds and solutions to meet a customer’s business needs.
- Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM)
- You have extensive Grafana Deployment Design Expertise
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers

In Spain, the OTE compensation range for this role is €113,000 - €138,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

**About Grafana Labs**:There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies - including Bloomberg, JPMorgan Chase, and eBay - manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

**Benefits**:For more information about the perks and benefits of working at Grafana, please check out our careers page.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
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