Front Office Trainee

hace 5 días

Madrid, España Mandarin Oriental Hotel Group A tiempo completo

**The Company**

Mandarin Oriental Hotel Group, award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has in development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

**The Hotel**

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.
With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

**Duties**
- Assist in checks in guest in an efficient and friendly manner, using guest name whenever possible.
- Arranges for luggage to be delivered to guest room.
- Issues correct keys to the guest.
- Assist in checks out guest at end of stay.
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
- Maintains a balanced bank assigned by the hotel.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner.
- Interaction with guest will be in person and by phone.
- Works harmoniously and professionally with co-workers and management.
- Assist in providing escorting to all guests to their rooms.
- Support the Fans of MO guest recognition program and ensure the growth of enrolment and quality of program execution.
- Upsell additional facilities and services, when appropriate.
- Assist Guest Relations colleagues during their days off or holidays in order to connect with the guest and learn more about their stay and how their experience is in the hotel.
- Be punctual at all times and adhere to general hotel rules strictly

**Benefits**: Meals included during shifts, uniform and laundry service provided

  • Prácticas Front Office

    hace 14 minutos

    Madrid, España Hyatt Hotels Corporation A tiempo completo

    Una cadena hotelera internacional en Madrid busca un/a Trainee para su programa de prácticas en Front Office y Guest Experience. El puesto implica participar en procesos de check in y check out, así como informar a los huéspedes sobre la ciudad. Se requiere inglés avanzado y disponibilidad para un acuerdo de prácticas. Ofrecemos un ambiente de trabajo...

  • Front Office Trainee

    hace 2 semanas

    Madrid, España The Principal Madrid A tiempo completo

    At The Principal Madrid, we are committed to redefining the art of hospitality. As a Front Office Trainee, your mission is to embark on an exciting journey where you will become the face of our establishment, delivering impeccable service, and creating unforgettable moments for our guests. RESPONSIBILITIES **Its main responsibilities will be the...

  • Front Office Trainee- Palacio de los Duques GM

    hace 2 semanas

    Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completo

    Front Office Trainee- Palacio de los Duques GM Overview ¿Eres estudiante o acabas de terminar la carrera? Forma parte de nuestra comunidad de talentos y desarróllate con las oportunidades que hemos preparado para personas inspiradoras como tú. Descubre algunos de los beneficios que te ofrecemos: Itinerarios de Aprendizaje: Sigue un plan detallado que...

  • Crosstraining Trainee

    hace 15 minutos

    Madrid, España Hyatt Hotels Corporation A tiempo completo

    Crosstraining Trainee (Prácticas Front Office y Guest Experience)Bienvenid@ a Thompson Madrid, donde cuidamos de las personas para que saquen su mejor versión. ¿Te unes a nuestra familia?Seguimos creciendo y buscamos incorporar a nuestro equipo a una persona que quiera conocer tres de los departamentos de nuestro hotel desde una perspectiva de...

  • Fx Front Office Systems

    hace 5 días

    Madrid, España Babel A tiempo completo

    We are One Team. We make it happen. We are Unstoppable. BABEL es una consultora tecnológica multinacional especializada en aplicar sus servicios y conocimiento tecnológico en los procesos de aceleración digital de sus clientes, grandes empresas y organismos públicos. ¿Cuál es nuestro plan estratégico? ¡Miramos hacia el futuro! Nuestro plan...

  • Front office supervisor

    hace 2 semanas

    Madrid, España Nobu Hotel Barcelona A tiempo completo

    Job Summary Oversee the functions of the Front Office and Front Office staff while providing a personal and courteous check in and check out for the guest. Must be aware of the scheduled functions of the hotel, all emergency procedures, and policies to assist the guests in all situations.Essential Functions:Maintain complete knowledge of and comply with all...

  • Front Office Manager

    hace 2 semanas

    Madrid, España Hively Hospitality A tiempo completo

    Urban Hive Madrid abrirá sus puertas en marzo de 2026. Ubicado en el corazón de la ciudad, a pocos pasos del Palacio Real, la Plaza de España y el Teatro Real, el hotel contará con 144 habitaciones, 4 salas de reuniones, sala de fitness, restaurante, lobby bar y una espectacular rooftop con piscina y skybar, con vistas inmejorables sobre Madrid. Será el...

  • Front Office Manager

    hace 2 semanas

    madrid, España Hively Hospitality A tiempo completo

    Urban Hive Madrid abrirá sus puertas en marzo de 2026. Ubicado en el corazón de la ciudad, a pocos pasos del Palacio Real, la Plaza de España y el Teatro Real, el hotel contará con 144 habitaciones, 4 salas de reuniones, sala de fitness, restaurante, lobby bar y una espectacular rooftop con piscina y skybar, con vistas inmejorables sobre Madrid. Será el...

  • Corporate Front Office Director

    hace 4 días

    Madrid, España SaniIkos Group A tiempo completo

    DepartmentRooms Division LocationEstepona, Marbella Employment typePermanent Who do you want to become?Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”? At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual...

  • Assistant Front Office Manager

    hace 2 semanas

    Madrid, España Marriott Hotels Resorts A tiempo completo

    DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline,...