Account Administrator

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**Company overview**:
TraceLink’s platform helps the pharmaceutical industry digitalize their supply chains. TraceLink’s platform allows greater visibility and better decision making, it reduces disruption to the supply of medicines to patients who need them anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 7 offices, over 800 employees and more than 1000 customers around the world.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

**The Opportunity**:
TraceLink EMEA team is looking for an Account Administrator to join our Sales team in Barcelona. This new role will help our customers in the region as we continue our expansion. As Account Administrator y you will handle administrative tasks and account management for our customer and TraceLink's extended team. The Account Manager will be a key member of the sales team and they can look forward to career progression.

**What’s in it for you?**:

- A hybrid model, giving you the flexibility to work remotely and collaborate with your colleagues in-person.
- An innovative place to learn about sales, the software industry, and hot topics like supply chain disruption and artificial intelligence.
- Flexibility to draw your own career path in whichever path suits you best, with support from the Sales organization.
- Virtual wellbeing events to assist with mental health, including a subscription to the Calm app
- A culture where regular social meetings happen
- Market-leading compensation and benefits including excellent base pay, bonus, and stock options; tuition assistance up to €3,500.
- Additional to your IT pack (laptop, monitor, peripherals, etc) we'll give you €450 to spend on your home office set up
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**Responsibilities**:
- Maintain accuracy of sales orders and invoices.- Maintain and update sales and customer records and develop monthly sales report.- Work closely with the sales team Account Executives and Solution Consultants to facilitate resolution of customer inquiries.- Help coordinate the customer communication including Finance, support, services with relevant TraceLink teams.- Help the Sales team in Account specific research and help to document the minutes of meetings, ensure SF updates are accurate and help in reports generation.- Participate in TraceLink events and Marketing campaigns as necessary.- Work collaboratively with other team members to share information, expertise and market feedback
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**Requirements**:
- Proven experience as a Sales Administrator or Sales Support Agent is preferred- Hands on experience with CRM Software and MS Office (Excel in particular) is beneficial- Understanding of sales performance metrics.- BA/BS degree or compensatory experience required.- Ability to work both independently and as a part of the TraceLink team.- Outstanding verbal, written, organizational, and interpersonal skills.- Ability to perform in a fast-paced, challenging and dynamic startup environment.

**Values**:

- People are intrinsic to our business: We value and respect each other, our customers, our shareholders, and our partners.
- Integrity is part of our foundation: We communicate transparently with all of our stakeholders - internal and external - in order to build and maintain trust and achieve excellence.
- Leading and driving industry-wide transformation is key: We strive to be experts, share our knowledge openly, and collaborate fairly in order to create massive value and generate change.
- Innovation enables us to build tomorrow's solutions today: We are big thinkers. We embrace the confluence of new paradigms and technologies to institute lasting transformational value.
- Results determine success: As a company that supports the critical needs of our customers, we can’t waiver on accountability. We drive hard to make our customers successful.

LI-Hybrid