O2c Strategic Customers Administrator

**Position Purpose**:
As an **O2C Strategic Customers Administrator**,** you will have a unique opportunity to join a brand-new team and play a critical role in managing Strategic & Key Clients from an **Order-to-Cash (O2C)** perspective. Your primary responsibility will be to ensure seamless and efficient O2C process management for our key clients. This role demands a deep understanding of the O2C cycle (onboarding, billing & compliance, credit & collections), strong analytical, problem-solving, and interpersonal skills.

**Primary Responsibilities**:

- Build and maintain strong relationships with strategic customers & stakeholders by serving as the main point of contact for O2C related inquiries and concerns.
- Work in partnership and coordinate with cross-functional teams (Sales, KAM, Collectors, Tender, Credit Management, and others) to mitigate risks, anticipate needs and maximize the client experience.
- Ensure thatO2C processes for Strategic & Key Customers comply with company policies:

- Verify and approve the contractual obligations (related to O2C process) agreed with the clients.
- Ensure accurate processing of sales orders & compliance with Global Policy.
- Process internal and external audit requests.
- Ensure timely invoicing, resolve any discrepancies or issues promptly.
- Monitor outstanding receivables, follow-up on overdue payments, and work closely with main stakeholders to resolve any payment issues.
- Support further development of the team and processes:

- Analyze and streamline O2C processes to ensure efficiency in handling of sales orders, invoices, and payments of Strategic Clients & Key Accounts.
- Generate regular reports and provide analysis on O2C performance, identifying areas for improvement.
- Identify opportunities for automation in the O2C cycle to increase efficiency and enhance the client experience.

O2C Strategic Customers Administrator|PageGroup SSC

**Skills & Competences**
- Strong analytical and problem-solving skills to identify and resolve complex issues.
- Expertise in the O2C process from order-to-cash (including order management, invoicing, collections, and dispute resolution).
- Ability to manage and prioritize multiple projects simultaneously and meet deadlines under pressure.
- Excellent communication and interpersonal skills to build and maintain relationships with key stakeholders, including customers and internal departments.
- Knowledge of billing systems and software to automate processes and improve efficiency.
- Ability to work independently and as part of a team.
- Understanding of strategic account management and the ability to develop and implement strategies to improve customer satisfaction and retention.
- Experience with contract management and the ability to ensure that billing is following contractual terms.
- Knowledge of international billing and the ability to handle complex billing issues for global clients.
- Knowledge of auditing and the ability to perform audits of the O2C process.
- Experience with process improvement and the ability to identify and implement opportunities to improve the efficiency and effectiveness of the O2C process.
- The ability to adapt quickly in a volatile environment and think outside the box.

**About you**
- Fluency in French and English is a must (additional languages is a plus: Spanish, Italian, Dutch, German).
- Prior experience of:

- working in shared service center environment
- working in an administrative position or Finance Department
- collaborating effectively with international/cross-functional teams

PageGroup SSC
- Experience in a very multinational environment (+40 nationalities in the SSC)
- Competitive compensation and benefits package in Barcelona, various well-being activity options
- Restaurant tickets

O2C Strategic Customers Administrator

O2C Strategic Customers Administrator - PageGroup SSC