Service Owner

Employment Type: Permanent

We are trailblazers. We are innovative. We have technology running in our veins. Do we tick your boxes? Do you want to play a part in taking gaming technology to the next level? If yes, we’re looking for you

This is your opportunity to be part of the leading software house in the online gaming world. In our space, passionate, innovative and incredibly awesome teams create the best technology in the field, and each day is a chance to level up.

If leading a team of technical specialists to execute service objectives whilst aligning service strategy with portfolio objectives strikes you as a great day at the office, then read on because we’re on the hunt for a Service Owner to join our Markets Integrations Gaming Services Department and lead the Customer Solutions Team here in our newly formed Malaga Office.

The Service Owner will lead the team to support global product updates and service availability in a client-centric environment. Focusing on quality and innovation, ensuring the commercial context of any releases are clearly defined and understood by the team.

Key Responsibilities:
- Successfully leading a team of talented Software Engineers and Coordinators to ensure that our state of the art casino software is available always.- Create and enhance the service culture of Derivco International by thorough, efficient release management procedures. Responsible for the communication of all pertinent information including the impact, solution, duration, commercial benefit of any release to internal stakeholders and the customer.- Ensuring processes are in place to continually analyse and improve strategies and KPI’s.- Create and enhance the service culture of Derivco International by thorough, efficient release management procedures.- Responsible for the communication of all pertinent information including the impact, solution, duration, commercial benefit of any release to internal stakeholders and the customer.- Successfully completing projects through efficient collation of information, product understanding, allocation of people resource and communication.- Ensuring products and services have the ability to be monitored, minimising the impact of irrelevant and false alerts and ensuring that only valid critical alerts are captured and alerted on.- Making sound commercial decisions when providing solutions through the creation and referencing of core release management analytics, regular change audits and effective communication.- Creating a culture of continuous improvement based on core indicators through the measurement, reporting and analysis of key indicators in incident management.

Knowledge and Experience:
- Significant experience and domain knowledge within a technology or iGaming organization (desirable).- A proven track record of managing a team.- High attention to detail.- An emphasis on excellent customer service and communication skills.- Ability to manage multiple deadlines and perform well under pressure.- Root Cause Analysis- Ability to identify key areas for automation and innovation.- Implementation of Preventative Measures- Ability to lead a group of engineers in order to grow a talented, motivated and professional team.- Strong interpersonal and organizational skills- Strong work ethic with an emphasis on teamwork.- Project Planning and Delivery.

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.