Customer Services Coordinator

hace 2 semanas

Madrid, España Cambridge University Press & Assessment A tiempo completo

**Salary**: Competitive

**Location**: Madrid

**Contract**: Permanent/Full Time

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are looking for an Account Support & Customer Services Coordinator to join the West Europe, Iberia & Italy international team and enable the development of our operations in West Europe & Iberia. You will be providing prompt and effective support to the channel partner network and playing an active role in the deployment of our customer-focused strategy, leading to higher revenue, client satisfaction and customer loyalty.

**About the role**

Key responsibilities include, but are not limited to:

- Supporting our channel partners in the end-to-end delivery of exams and tests:

- Onboarding and training new partners.
- Following relevant procedures in the opening and closure of channel partners and keeping our records up to date at all times.
- Producing and distributing ad-hoc communications for our channel partner networks.
- Providing administrative support in the organisation of digital and face-to-face events and conferences, regional encounters, sectorial meetings.
- Enhancing efficiency by challenging and reviewing existing processes.
- Monitoring Quality & Compliance indicators to ensure our assessment delivery meets the agreed standards.
- Providing support in the organisation and follow-up of Inspections.

**About you**

You will have strong skills in MS office and a genuine commitment to facilitate the customer journey. You will have the ability to deal effectively with complex situations in a calm manner and to manage customer expectations professionally. To be successful in this role, you must have:

- Decision-making skills with attention to detail
- Excellent written and verbal communication skills
- Proficiency in English and in Spanish at least at C1 level
- Excellent time management skills; able to prioritise workload efficiently and work to deadlines
- Experience of working in a global organisation
- Experience of engaging with customers directly
- **Desirable**: knowledge of the educational sector and/or exam delivery
- **Desirable**: proficiency in one of the regional languages, preferably German at least B2 level

***Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. _
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. _
- #LI-SP1_

  • Underwriting Services Coordinator

    hace 2 semanas

    Madrid, España Chubb A tiempo completo

    DescriptionAbout Chubb Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an...

  • Private Client Services Coordinator

    hace 1 semana

    Las Rozas de Madrid, España Value Retail A tiempo completo

    Private Client Services Coordinator - Madrid, ES, 28232 - Full Time ***: - As our Private Client Services Coordinator, you will support the Apartment and Personal Shopping teams on the coordination and implementation of the Private Client strategy. This will ensure optimal positioning, guest acquisition and thereby footfall, spend per visit and revenue...

  • Customer Support Coordinator

    hace 6 días

    Madrid, España Elopak A tiempo completo

    **The Elopak Customer Support Coordinator is the key contact for customers working together with Sales in placing orders correctly and deliver products on time according to the customer needs.** YOUR KEY RESPONSIBILITIES - Build strong and trustful relationships with customers to ensure good communication and high-quality ordering performance. - Prepare and...

  • Voice of Customer Coordinator

    hace 6 días

    Madrid, España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la...

  • Payment Coordinator

    hace 3 días

    Madrid, España Amazon Spain Services, S.L. A tiempo completo

    Fluent English (written and verbal communication) - Bachelor’s Degree - Knowledge of Microsoft Office - especially Excel - Basic knowledge of SQL Job summary At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly by how we fulfil and deliver customer orders. The goal of Amazon’s...

  • Client Services Coordinator

    hace 2 semanas

    Madrid, España Insights Learning & Development Ltd A tiempo completo

    **Company Description** Insights is a Learning and Development company which aims to change the world through the power of self-awareness. Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people....

  • Customer Advocacy Coordinator

    hace 3 días

    Madrid, España Celonis SE A tiempo completo

    We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as Customer Advocacy Coordinator. **The Team**: The Global Customer Advocacy team is committed to...

  • Broadcaster Services Technical Lead New

    hace 2 horas

    Madrid, España Olympic Broadcasting Services A tiempo completo

    Overview Description The Broadcaster Services team is responsible for communicating and liaising with the Rights Holding Broadcasters (RHBs) in order to coordinate and facilitate their purchase of facilities and services from OBS. These facilities and services are used by the RHBs to customize the international television and radio signal produced by OBS....

  • Service Agreement Coordinator

    hace 7 días

    Madrid, España FLSmidth Cement AS A tiempo completo

    **Service Agreement Coordinator** Job posting link : (1) Service Agreement Coordinator | FLSmidth | LinkedIn **Create a better future** Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge. It's a big...

  • Team Coordinator Corporate Services

    hace 10 horas

    Madrid, España Hipoges A tiempo completo

    Team Coordinator Corporate ServicesFundada en 2008, HipoGes es una de las plataformas líderes en Asset Management para activos distressed, con más de 48.500 millones de euros en activos bajo gestión. Con oficinas en España, Portugal, Grecia e Italia y más de 1.700 empleados, HipoGes, como plataforma independiente, trabaja con más de 30 clientes...