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Field Service Engineer
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Overview:
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
**About Us**
Bruker (Spain) is a leader in advanced X-ray and spark optical emission spectroscopy. We are dedicated to innovation and excellence, providing cutting-edge solutions for our clients. Join our dynamic team and contribute to the success of our high-tech equipment in diverse industries and academic environments.
**Job Overview**
We are seeking a highly skilled and experienced Advanced Field Service Engineer to join our team. This role is crucial in ensuring the optimal performance of Bruker Nano equipment and building strong customer relationships through exceptional service and support.
**Responsibilities**:
- Planning, organizing, coordinating, and executing own activities with coordinator supervision.
- **Installation & Training**: Perform onsite installation of Bruker Nano equipment and accessories according to factory specifications. Provide comprehensive training to customers on hardware, software, safety protocols, and maintenance requirements.
- ** Technical Support**: Diagnose and resolve issues through remote and onsite support. Perform preventive, corrective maintenance and troubleshooting on instruments.
- ** Collaboration**: Work closely with service management, sales colleagues, and administration to prepare quotations, manage material orders and monitor tasks.
- ** Continuous Learning**: Participate in factory training courses and stay updated on new and existing product features and software.
- ** Travel**: The primary work zone will be South of Spain. Be willing and able to travel domestically and internationally.
- ** Customer Engagement**: Develop and maintain a congenial rapport with customers, ensuring their satisfaction and trust in our products and services.
Qualifications:
- **Education**: Qualification in electronics technical engineering. Preferably with previous technical training.
- **Experience**: Proven experience in the field of service engineering, preferably with X-ray-related products.
- ** Technical Skills**: Strong knowledge of hardware and software installation, maintenance, and repair. Familiarity with CRM systems such as Salesforce and SAP.
- ** Language Skills**: Excellent command of English; knowledge of Italian is a plus.
- ** Skills**: Excellent communication and interpersonal skills. Ability to work independently, organized, and efficiently. Flexible attitude towards working hours.
- ** Other Requirements**: Valid driver’s license and passport. Positive attitude and professional appearance.
- Professional and confident manners with an open-minded personality to build relationships by inspiring trust and confidence.