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Call Centre Representative
hace 3 semanas
Description
We are looking for a polite, professional Call Centre Representative to work closely with our team to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Centre Representative may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Centre Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
**Responsibilities**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing upset clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
**Requirements**:
- High School Diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in English and Spanish.
**Job Types**: Full-time, Part-time, Contract
Pay: 8.45€ per hour
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Centre Representative: 1 year (preferred)
**Location**:
- Mataró (preferred)
Work Location: In person
