Customer Service Director

Cabka Spain S.L.U.
- Valencia
- Presence / Mobile
- Senior, very experienced
- Sales, Key Accounting
- Fulltime
- Published: 2025-08-04

Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability. To us, success means creating solutions that are optimal for our clients and for the planet. In Cabka we believe that every transformation starts with a group of passionate, dedicated, and innovative people. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values RESPECT, PASSION, CREATIVITY, ACCOUNTABILITY.

**Customer Service Director (M/F/d) - Valencia**:
**In this exciting role, you will**:

- Contribute to Cabka's global sales agenda and shape commercial excellence
- Establish a service excellence culture and put the customer first
- Transform Customer Service to ensure customer service teams act highly professional, deliver excellent service to the customers and support the commercial sales team effectively
- Act as strategic partner and contribute to the strategic commercial agenda
- Establish uniform and standardized processes guaranteeing a high professional interaction with one face to the customer
- Define and lead the commercial excellence process with clearly defined KPIs, focusing on customer satisfaction, complaint management, effectiveness of processes, data quality
- Responsible for the global Customer Service Organization
- Manage international team, continuously develop capabilities, inspire and motivate, coach employees and enable team to come with ideas
- Implementation and development of complaint management process
- Development of innovative concepts to increase sales and customer satisfaction
- Management of strategic projects such as pricing and portfolio
- Ensure SAP ERP process enhancements, i. e. automated invoicing, customer masterdata, etc.
- Leverage data quality to professionalize sales operations, gain efficiency and enable effective decision-making processes
- Drive digitalization agenda
- Live the company’s values: respect, passion, accountability, creativity and act as a role model
- High international mobility

**Your profile**:

- Degree in Business Administration (Master’s degree) or similar
- Fluent in English and German (C1 or higher), both written and spoken (additional languages, such as Spanish, are advantageous)
- Experience with CRM tools and SAP skills (SD-Module)
- Profound professional experience in a comparable role with leadership experience in an internationally operating B2B company
- Experience working in a Matrix organization
- Experienced in the development and implementation of sales strategies and concepts, structures and processes in Sales and Customer Service
- Experience in people development and building teams
- Cross-functional Project Management experience
- Experience in Change Management
- Distinct conceptional and analytical thinking and strong process orientation
- Strong business acumen
- High Customer and Service orientation
- High problem solving competence
- Strong Leadership Competence and people development skills
- Excellent communication skills and convincing manner
- Strong moderation and coaching skills
- Decision making ability and assertiveness
- Dynamic and proactive way-of-working
- Able to deal with ambiguity and resilient
- Intercultural competence

**What we offer**:

- Independent work with lots of flexibility and creative freedom
- Individual opportunities for further training
- Permanent employment contract and attractive compensation
- A great team with strong collegial support
- Flat hierarchies, a respectful leadership culture, and an open working atmosphere
- A crisis-proof medium-sized company in a future-oriented industry
- Interesting additional benefits: in-office gym, free hot & cold drinks
- #LI-DNI