Events Manager

Summary **Events Manager - Events Department** As an Events Manager at Grand Hyatt Barcelona, you will play a key role in delivering seamless, high-impact experiences for our group and event clients. You will serve as the main point of contact between the hotel and the client, ensuring exceptional coordination across all departments involved. With strong attention to detail and a passion for service, you will help create events that are as memorable as they are flawlessly executed. **Responsibilities** - Coordinate all aspects of group and event logistics from pre-arrival to post-event follow-up - Lead pre-con and post-con meetings, and ensure all event details are clearly communicated to operational departments - Manage rooming lists, signage, printed materials, inspection visit dossiers, and guest experience planning - Ensure all setups, services, and client requests are executed according to agreed specifications - Actively upsell hotel outlets and services, helping to increase average guest spend - Handle client feedback and incident resolution with empathy and efficiency - Oversee event billing, ensuring accurate invoicing and timely payments - Maintain communication with clients throughout the planning and execution stages - Monitor and maintain the condition of event spaces, reporting issues proactively - Collaborate with Sales, F&B, Housekeeping, and Front Office teams to ensure seamless execution - Actively participate in department initiatives and contribute to overall event strategy - Foster a positive team environment and promote open communication within the Events Department **Qualifications**: **Qualifications** - Proficiency in English & Spanish (spoken and written); additional languages are a plus - Previous experience as a Sales Executive or Events Manager in a similar hotel environment (minimum 1 year) - Educational background in Tourism or related field - Strong organizational and multitasking skills with a focus on detail and service quality - Excellent interpersonal and negotiation skills with a customer-centric approach - Ability to remain calm under pressure and manage multiple priorities effectively - Familiarity with Microsoft Office; additional training in event management is valued - A proactive, collaborative attitude and passion for creating outstanding guest experiences **What You Will Love About Us**: - 12 complimentary hotel nights per year at Hyatt hotels worldwide - Discounts on Hyatt stays not just for you, but also for your family and friends from day one - 50% discount on food and beverages when dining as a guest at selected Hyatt hotels - Access to the employee cafeteria - Free access to a comprehensive Wellness Platform focused on mental well-being and personal growth - Ongoing learning and development opportunities that provide a clear career path and global promotion possibilities across Hyatt hotels At Hyatt, _"We care for people so they can be their best."_ This is reflected in our values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means becoming part of the Hyatt family, with more than 1,150 hotels in over 70 countries and global recognition as a Great Place to Work. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. **Join a team that is making the journey more human. More connected. More sustainable.** Here, every role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job — it is a career for people who care.