Commercial Administrator

hace 2 días

Madrid, España SWIFT Financial Messaging Services A tiempo completo

About the Role

In line with Division objectives and under instructions/control of a more senior administrator within Business Development team, to process customer requests provide administrative, sales and logistics support in a timely and accurate manner in accordance with defined guidelines and service levels.

Education

C1 English Level & University degree

Experience

At least 1 year of experience in customer relationship environment

Domains

Key Responsibilities

02. Resolve and document customer inquiries regarding the status of their request for products and services in a timely, efficient and professional manner in accordance with the service level agreement, key performance indicators and escalation procedures. Liaise with customers, team members and other departments in order to resolve most of the customers' administrative problems and queries.

03. Ensure customer information is maintained in an accurate and timely manner.

04. Provide support to the account management process by pointing to products and services corresponding to the customer needs.

05. Identify opportunities for improvement to processes, procedures or tools.

06. Interface with internal functions to ensure compliance in the delivery of products and services.

07. Provide highest quality customer services and support in compliance with all internal and external procedures.

08. Acquire operational, process and product knowledge to resolve customer inquiries and problems.

09. May assist in commercial projects by preparing reports/statistics, presentations, schedules/planning.

Experience in Office Management

Excellent verbal and written communication skills in English (German understanding level is a plus)

Ability to work in an open-minded international team with a networking personality

Excellence business etiquette to serve our clients in the financial industry

Strong organizational skills and attention to detail

Proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook)

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_
- age, background, culture, colour, disability, gender, nationality, race, religion_
- , sexual orientation, or veteran/military status._

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