Order Administrator

**WHO WE ARE**

You know BarTender software’s customers. They’re the ones pioneering commercial space flight, developing and delivering vaccines to every continent, manufacturing energy-efficient cars, providing clean water to the world, putting wholesome food on your table and groceries in your cart — and they use our software to create the labels, barcodes and RFID that keep their supply chains moving, traceable and safe.

Our global, talented and diverse teams are passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.

**LOCATION**

**WHO YOU ARE**

You are an experienced Order Administrator who desires to join our dynamic Global sales team. You are committed to providing a vital link between our product and services and the businesses that need them. You are looking to represent a product beyond the ordinary, and truly appreciate the importance of outstanding customer relations. Dedicated to retaining and growing our sales channel, you want to contribute to the profitable growth and development of our highly successful and innovative software company.

**WHAT YOU WILL DO**
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Order Entry & Returns**:

- Convert purchase order transactions from an extensive partner community to Sales Orders within our CRM system daily and in a timely and accurate manner.
- Communicate with the Accounting Department regarding orders from delinquent accounts.
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Customer Service**:
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Redirect Calls**:

- Forward customers to other departments.
- **
Complaint Resolution**:

- Take ownership and solve escalated telephone and written customer issues.
- Identify, prioritize and address problems.
- **
Database Management**:

- Maintain data integrity within our CRM database by updating existing customer accounts and entering new account information.
- Follow GDPR and company guidelines when maintaining all customer data.
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Cross-departmental Collaboration**:

- Work in close collaboration with cross-functional teams to find the best solution for each customer (Marketing, Tech Support, Accounting, Shipping).
- Other sales tasks as requested.
**WHAT WE REQUIRE**
- Minimum 2+ years of relevant customer service and order administration.
- Prior experience maintaining a CRM and proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Excellent communication skills (written and oral) high level of Spanish and English required.
- Accuracy and careful attention to detail a must.
- Excellent organizational skills, with the ability to prioritize and multi-task.
- Passionate about software and high-tech products.
- Positive, team-oriented attitude.
- Strong customer service focus and interpersonal skills.
- Ability to work in a high-energy, results-driven environment.
- Self-managed, with the ability to take initiative and work with minimum supervision.
- Going the extra mile to deliver excellent performance.
- Ownership/accountability for promised deliverables, with the ability to provide clarity/direction to others on their deliverables.
- Ability to proactively identify solutions or work to develop new approaches to meet changing needs, and then embrace new processes and ways of working.
- Willingness to learn, grow and expand knowledge and responsibility to support a growing business and sales model.
- Self-motivated, achieving goals through teamwork and continuous learning.
- Dedication to continuous performance improvement.
**TERMS OF EMPLOYMENT**
- This is a full-time position with benefits.
You must be able to provide documentation that proves authorization to work in Spain upon hire.
**BENEFITS**
- Work in an international, dynamic and passionate environment with great company culture.
- Join a growing and stable international Company.
- Competitive salary.
- Chill-out and collaboration spaces in a modern office environment.
- Office located in Madrid.
- Private Medical Insurance.
- Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
- Professional training and development opportunities are available.
- Fun staff and team-building activities—anniversary party, lunches, and seasonal events
**OUR CULTURE**

We are **Fair**, we are **Passionate**, we appreciate **Excellence** and we act as a **Team**. We offer a dynamic, culturally diverse and fun environment, in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity and inclusion.
**EQUAL EMPLOYMENT OPPORTUNITY**

Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic