German-speaking - Customer Representative for
hace 2 días
**Advisor**
**Location**
- Barcelona, Spain**Language**
- German***
**Description**:
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a German-speaking - Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full-time contract, 39 hours/week: Monday to Saturday 9:00h to 18:00h
- Salary: 18500 Euros gross/year + up to 1500 Euros gross/year in bonus.
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you’ll experience with us
As a Customer Representative in our team, you will:
- Log call details onto call management systems and provide response and resolution within SLA
- Ensure contractual SLA is maintained
We’ll be a great match if you:
- Are proficient in German and advanced English
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It would be a plus if you have:
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day And we will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us
We are an equal-opportunity employer
RRQ23-008014-1-GERMANY
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