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**DESCRIPTION**:
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfilment centers and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and program management, and everyone plays a crucial role in growing this part of the business.
Key job responsibilities
- Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
- Use data to understand operational challenges and create continuous improvement initiatives
- Work with a variety of other Amazon departments to identify and leverage best practices
- Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
- Manage stakeholders and internal processes, and define standards
A day in the life
As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.
About the team
The AMXL (Amazon Extra Large) DEX (Delivery Experience) team plays a crucial role in monitoring and optimizing our network performance for oversized package deliveries. Our team:
- Analyzes end-to-end network performance, from fulfillment centers, sortation centers through to final customer delivery, working closely with internal teams across First Mile, Middle Mile, and Last Mile operations
- Monitors delivery performance metrics and proactively identifies potential issues to ensure excellent customer experience
- Makes critical real-time decisions during network disruptions (such as power outages or severe weather events) to protect delivery operations
- Determines appropriate actions for package flow management
We're a dynamic team focused on maintaining exceptional delivery standards for our oversized package network while ensuring operational excellence across all touchpoints.
**BASIC QUALIFICATIONS**:
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
**PREFERRED QUALIFICATIONS**:
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
