IT Operations Support Intern

hace 2 semanas

Barcelona, España Ecolab A tiempo completo

Are you ready to make an impact and work for a company that makes the world cleaner, safer, and healthier looking through digital lens? Ecolab is seeking a brilliant IT Client Support Intern to provide day to day support to IT users, resolving incidents and requests.
- Reporting to the Regional Client Services Team Lead
- Under direct supervision and responsible for providing basic support to IT users.
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
- Using remote control software, you will provide onsite and cross-border support (EU) specially to Spain and Portugal,
- Conduct regular interaction with IT users using basic customer service skills and communication skills.
- Participate in IT projects and work collaboratively with project team members.
- Work with other support functions on projects and activities related to IT.
- Liaise with partners and vendors on IT related user support.
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently, and proper system logging is maintained.

**Key responsibilities**
- Perform basic incident and problem analysis as required to resolve incidents and requests
- Perform hardware and software change requests as assigned
- Perform implementation support as required
- Attend end user meetings as requested to provide local support to users
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- Install and maintain local infrastructure as required

**Skills and Knowledge**
- MS Office 2010/O365
- Windows 10
- Remote Software like Bomgar
- Local client configurations including, SMS, SAP GUI
- VPN, remote/wireless access connectivity configuration and maintenance

**Skills in the following areas**:

- Basic troubleshooting and problem analysis
- Good oral and written communications in English
- Customer Focus service skills
- Willing to follow instructions and procedures
- Be a team player

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**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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