Customer Success Associate
hace 2 días
Company Description As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers. Values: Be Engaged, Precise, Agile, Transparent, and Cheerful **Job Description**: The Role: As a Small Enterprise CSA you will manage MicroStrategy's Small Enterprise accounts that are < $100K in ARR. You will ensure the customer needs are being met and manage the renewal process. You will collaborate with sales to seek cross-sell and expansion opportunities. You will monitor usage and adoption to understand any risks to the account and proactively address. You will leverage automation and tools to ensure the highest customer satisfaction for a large customer base. You will work closely with select clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform. Key Responsibilities: Customer Onboarding: - Guide new customers through the onboarding process, ensuring smooth and successful implementation. Account Management: - Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust. - Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization. Financial Management: - The Small Enterprise CSM will be responsible for managing a book of business of $3-$7M ARR with accounts
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Customer Success Management Associate
hace 4 horas
Madrid, España Western Union A tiempo completo**Customer Success Management Associate - Madrid, Spain** Are you passionate about a customer success management process that optimizes the outcomes of digital product initiatives? Do you support businesses with advanced analytics and rapid customer insights so they can move with unprecedented speed and agility? Would you like to be part of the Digital...
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Customer Success Operations Associate
hace 2 semanas
Madrid, España TWENIX A tiempo completo**Descripción**: Sobre Twenix ¡Hola! ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca más! Twenix somos una empresa tecnológica...
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Customer Success Associate
hace 7 días
Madrid, España TWENIX PLATFORM S.L A tiempo completo‘La vida no es listen and repeat’. Desde Twenix hemos creado un sistema de aprendizaje de inglés para empresas que conecta a los profesionales con el idioma desde el primer día de una manera personalizada, sencilla y divertida. Combinamos tecnología y educación para hacer que cada profesional vea el inglés como ese momento del día donde puede...
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Customer Success Associate
hace 5 días
Madrid, España MicroStrategy Spain A tiempo completoCompany Description **Job Description**: Position Overview: As CSM you will manage MicroStrategy's large accounts. You will build strong relationships at multiple levels across the account as serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the MicroStrategy platform to...
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Associate Customer Success Manager, Emea
hace 5 días
Madrid, España DoiT A tiempo completo**Location** Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in UK, Ireland, Spain or Estonia. The role is also available to **independent c**ontractors** in East Europe. **Who We Are** DoiT is a global technology company that works with cloud-driven organizations to...
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Customer Service Associate
hace 4 días
Madrid, España 2K A tiempo completo**Customer Services Associate - Please Submit y**our** CV in English** **_ OVERVIEW:_** **Our company is seeking a Customer Service Associate to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an...
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Customer Service Associate
hace 1 semana
Madrid, España 2K Madrid A tiempo completo**_ OVERVIEW:_*** Our company is seeking a Customer Service Associate to play a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner. You provide knowledge and expertise to Tier 1...
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Customer Success Manager
hace 4 días
Madrid, España Cendyn A tiempo completo**Job Purpose**: Reporting to the Associate Director of Customer Success, the Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and consultative...
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Associate Customer Success Manager
hace 4 días
Madrid, España ServiceNow A tiempo completo**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Customer Success
hace 4 semanas
Madrid, España Pluxee A tiempo completoPluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Your next challenge We are looking for an Customer Success to join our Customer Success...
