O2c Customer Solutions Support

hace 2 semanas

Sant Joan Despí, España Temporing A tiempo completo

From Temporing Barcelona we select a O2C Customer Solutions Support for an important company in the pharmaceutical sector located in Sant Joan Despí.

**Tasks**:

- Acts as the first point of contact to manage escalations and exceptions from both local and service provider where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, allocations, resolutions for blocked or incomplete orders, claims and complaints.
- Actively engages with key customers and business partners through regular dialogue (e.g., S&OP meetings) to develop and execute joint operational plans, including but not limited to commercial policies and delivery plans.
- Ensures high levels of customer satisfaction by measuring and tracking relevant customer satisfaction metrics.
- Reviews and approves customer and/or order related requests related to special promotions, deals and pricing in line with authorization limit.
- Reviews and approves credit and debit memo requests in line with SIGN authorization limit.
- Monitors day to day performance of the O2B processes through relevant KPIs, identifies and analyzes root causes for service deficiencies and develops corrective and preventive actions.
- Coordinates for customer master data maintenance in line with policies and procedures.
- Provides guidance and support to the service provider in existing process areas whenever required.
- Supports Regional / Cluster Excellence roles to drive and implement process and technology improvements.

**Requirements**:

- Bachelor’s degree in business discipline. Prior experience in the healthcare sector gained at a leading multi-national company is a plus.
- Minimum 3+ years of operational experience in Finance with relevant experience in O2B plus Pricing and commercial agreements.
- Deep understanding of end-to-end order-to-cash operations with particular focus on commercial and customer services
- Advanced SAP level.
- Skills: resilience, excellent analytical abilities, strong communication skills, effective stakeholder management capabilities, and comfort in working with all levels of management
- Langages: Minimum level B2 in both English and Spanish.

**We offer**:

- Temporary contract of 6m.
- Possibility of working in a leading company in the pharmaceutical sector.
- Schedule from 8 to 17hrs. from Monday to Thursday and intensive Friday.
- Hybrid position.
- Gross annual salary: 37.500€.

If you meet the requirements and are interested in the position, send your c.v.
and answer the survey.

And you, do you have Temporing attitude?

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