Customer Support Engineer
hace 2 semanas
Customer Support Engineer (L1) – 24/7 Operations Company: G+D Mobile SecurityWorking model: 24/7 rotating shiftsAbout the role G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We’re looking for a Customer Support Engineer (L1) to join our 24/7 Customer Support team and provide first-line technical support to our customers. In this role, you’ll handle incoming incidents and requests, perform initial troubleshooting, and ensure issues are tracked and resolved in line with agreed service levels.What you’ll do Be the first point of contact for customers, providing professional and timely support.Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures.Open and manage support tickets end-to-end: tracking, documentation, updates, and closure.Escalate issues to the next support level when needed, ensuring clear handovers.Coordinate with internal teams and stakeholders to support reliable service delivery.Support operational activities such as maintenance window coordination and basic user administration.Execute defined technical tasks in a Linux environment (e.g., data imports), following instructions and quality standards.Participate in a 24/7 shift rotation based on a defined roster.What you bring Strong interest in IT and operations; proactive, hands-on, and eager to learn.A structured, detail-oriented mindset and good ownership of tasks.Customer-focused attitude and the ability to stay calm under pressure.Good written and verbal communication skills.Ability to collaborate with different teams and stakeholders.Willingness to work on a 24/7 rotating shift schedule.Basic understanding of IT service management concepts (ITIL is a plus).Nice to have Familiarity with ticketing systems (e.g., ServiceNow) and monitoring tools.Basic Linux knowledge (commands, log checking).What’s great about working with us Culture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendlyGlobal Collaboration: Work collaboratively with stakeholders around the globe.Career Development: Benefit from continuous training, coaching, and talent development programs.Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable pricesWork-Life Balance: Rotation-based shifts to ensure 24/7 coverage, with flexibility and remote work options (up to 3 days per week). Shift schedules are designed to maintain work-life balance while supporting operational needs.Location: Sant Joan Despí. Easily accessible by public transport.Privacy Notice The personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D.We are an equal opportunity employer We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.#J-18808-Ljbffr
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Customer Support Engineer
hace 2 semanas
Sant Joan Despí, España Giesecke+Devrient A tiempo completoCustomer Support Engineer (L1) – 24/7 Operations Company: G+D Mobile Security Working model: 24/7 rotating shifts About the role G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We’re looking for a Customer Support Engineer (L1) to join our 24/7 Customer Support team and provide first-line technical support to our...
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Customer Support Engineer
hace 2 semanas
Sant Joan Despí, Barcelona, España Giesecke+Devrient A tiempo completoG+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international...
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Customer Support Team Lead
hace 2 semanas
Sant Joan Despí, España Giesecke+Devrient A tiempo completoCustomer Support Team Lead (L1) – 24/7 OperationsCompany: G+D Mobile SecurityG+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We are looking for a Customer Support Team Lead to support the Head of Customer Support in running a 24/7 L1 support operation , developing team members, and continuously improving service...
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Customer Support Team Lead
hace 2 semanas
Sant Joan Despí, España Giesecke+Devrient A tiempo completoCustomer Support Team Lead (L1) – 24/7 OperationsCompany: G+D Mobile Security G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We are looking for a Customer Support Team Lead to support the Head of Customer Support in running a 24/7 L1 support operation, developing team members, and continuously improving service...
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Customer Support Team Lead
hace 2 semanas
Sant Joan Despí, España Giesecke+Devrient A tiempo completoCustomer Support Team Lead (L1) – 24/7 Operations Company: G+D Mobile Security G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We are looking for a Customer Support Team Lead to support the Head of Customer Support in running a 24/7 L1 support operation , developing team members, and continuously improving service...
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Customer Support Team Lead
hace 2 semanas
Sant Joan Despí, España Giesecke+Devrient A tiempo completoCustomer Support Team Lead (L1) – 24/7 Operations Company: G+D Mobile SecurityG+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We are looking for a Customer Support Team Lead to support the Head of Customer Support in running a 24/7 L1 support operation , developing team members, and continuously improving service...
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24/7 IT Support Engineer
hace 2 semanas
Sant Joan Despí, España Giesecke+Devrient A tiempo completoA global telecommunications security leader based in Sant Joan Despí seeks a Customer Support Engineer (L1) for their 24/7 operations. This role involves providing first-line technical support, managing support tickets, and troubleshooting incidents. Ideal candidates will have a customer-focused attitude, good communication skills, and the ability to work...
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Customer Support Team Lead
hace 4 días
Sant Joan Despí, España Giesecke+Devrient A tiempo completoCustomer Support Team Lead (L1) – 24/7 Operations Company: G+D Mobile Security G+D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We are looking for a Customer Support Team Lead to support the Head of Customer Support in running a 24/7 L1 support operation , developing team members, and continuously improving service...
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Customer Support Team Lead
hace 2 semanas
Sant Joan Despí, Barcelona, España Giesecke+Devrient A tiempo completoG+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international...
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O2c Customer Solutions Support
hace 2 semanas
Sant Joan Despí, España Temporing A tiempo completoFrom Temporing Barcelona we select a O2C Customer Solutions Support for an important company in the pharmaceutical sector located in Sant Joan Despí. **Tasks**: - Acts as the first point of contact to manage escalations and exceptions from both local and service provider where policies cannot be applied, including but not limited to: conflicts in...
