Travel Assistance Agent

Growing with the best talent at Axa Partners

We are currently looking for Travel Assistance Agents to integrate in our Travel Assistance Business Unit in Barcelona.

Why should you apply?

If you are looking for a job and you speak native or fluent french, we offer you the opportunity to work in a multinational company. So if you enjoy working in an international, teamwork and fast changing environment join us

What does the role involve?

The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.
The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation.

The main tasks are:

- Advice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policy
- Dealing with different customer types with confidence irrespective of their status, culture or behaviour
- Encourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.
- Advising on medical claims decisions when necessary actively adding to safe, cost effective service delivery
- Encouraging excellent communications to all job interfaces
- Ensuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.

Schedule:
Friday to Sunday + bank holidays, from 7 t0 15h30 - (75%)

LI-SP

**Your Profile**
This job is perfect for you if you have:

- Ability to effectively communicate in French is essential and a high level in English is desirable
- The sensitivity and empathy to deal with customers who may be distressed by their medical problems and/or those of their relatives.
- Excellent customer service skills.
- Willingness to take initiative and use judgement to solve problems and case work
- Excellent organisational and time management skills
- Ability to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behaviours
- Flexibility
- The ability to get things done / deliver results to agreed customer standards
- Computer literate. (including using Word and Excel)
- Excellent keyboard/talking & typing skills
- Pressure absorption, at times you will be under a great deal of pressure through seasonal workloads. You will need to be able to deal with situations calmly and still focus on delivering great service.
- Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.

LI-SP

**About AXA**

AXA Group is the worldleader in insurance and asset management. We protect and advise our clients atevery step in their lives, by offering products and services which satisfytheir needs in the areas of insurance, personal protection, saving and assetmanagement. AXA is the leading insurance brand worldwide, with over 100 millionclients. We are transforming from payer to partner for our client, with astrong focus on risk prevention.

Our mission:Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, youwill work in a responsible company, which offers a real culture of expertise& diversity. Our focus is on accelerating the development of everyone’sskills, whilst offering attractive and competitive compensation andopportunities for professional development and growth.

Additionally, atAXA, we work to make a real difference to people - when amazing things happenand when we create opportunities for a better life, the feeling of pride isextraordinary.