Delivery Partner Manager, Dsp Management

DESCRIPTION

The Delivery Partner Manager (DPM) is an equal parts advisor and operating partner to Delivery Service Partners (DSP’s) in Spain. Amazon’s team of Delivery Partners assist and guide DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The DPM will help kick start a net new business as well as being the reference for expected excellence our partners strive towards. They will partner, guide and advise on how to improve the businesses. The DPM will work alongside regional on The Road (OTR) Managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability.

The DPM facilitates value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business, from company launch to business growth. They focus on DSP sentiment, compliance, performance and reliable capacity. As trusted advisors, DPM work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality.

The DPMs will collaborate with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and develop key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, Fleet and Network Health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.

Key job responsibilities
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
Performance: Coaching business owners to run compliant, safe and high performing companies
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
Be the voice of the DSP within and represent them within the AMZL business.
Coach and ensure effective upskilling and utilization of tools.
Deep dive to identify customer metric improvement opportunities.
Improve driver standards to protect brand image

A day in the life
You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. To reach that, our European Delivery Partner team interacts daily with external Business Owners who deliver last-mile packages on behalf of Amazon.

BASIC QUALIFICATIONS
- Spanish (Fluent) is the daily language used with Partners
- Bachelor's degree.
- Experience: Prior professional experience in Operations, Last Mile or account or relationship management, in logistics, transportation, supply chain or distribution.
- Experience working with third party resources on a regional/national scale.
- Experience working with a contingent workforce in a business with peak seasons.
- Strong analytical capability track record of digging into data and finding solutions for a variety of operational problems.

PREFERRED QUALIFICATIONS
- Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
- Experience project planning in ambiguous environment
- Strong communication (public speaking and writing).
- Enjoys analytical work and using data to provide thought-provoking and workable solutions.
- Proven experience